Information service Administrator Hours: 9.30am – 4.00pm - 30 hours Location: Macclesfield Key duties General Admin Duties • To provide general reception duties at the located site including: o Answering phone calls o Attending to the post • Compile and/or dispatch information packs • To manage any enquires and respond to them in a timely and professional way or forward them on to relevant offices • To update the datebase • To provide administrative support for any events including bookings. • To have responsibility for the locking up of the building. o To meet any contractors or visitors attending the location Information service Duties • To answer calls/emails from the public on the information service • To support with testing the new information service including: o Monitoring any gaps in the information provided o Monitor the use and format of the database and report and necessary changes or improvements • Supporting with updates for the website and other forms of social media Person Specification Skills and Experiences – Essential • Experience of maintaining, testing or managing databases • Ability to evaluate a service or process and identify improvements • Good written communication, organisational and planning skills • Good verbal communication skills and interpersonal skills – experience of customer service preferable • Ability to organise and prioritise own work and complete work to agreed deadlines • Ability to relate to a wide range of individuals and groups – excellent customer care skills • Ability to work as part of a team as well as independently • Experience of carrying out general reception duties including answering phones and meeting clients. • Creative thinking and use of initiative • Ability to share or answer questions on own expertise to others • Enjoys managing processes Skills and Experiences – Desirable • Experience of managing volunteers or staff • Experience of working in a Health or Social Care setting • Experience of building content for a Database Please contact Nick or Katie on 01270 589943 or send in your CV to [email protected]
Posted on: Wed, 09 Oct 2013 16:12:13 +0000
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