Interpersonal Skills Interpersonal skills are the skills we use to interact with other people, they enable us to communicate appropriately and build stronger, more meaningful relationships. Emotional intelligence includes how we understand others and their emotions and our actions and behaviours towards them. Social Awareness: is the skill-set used to understand the emotions and feelings of other people both individually and in group situations. Comprehension and acceptance of the emotions of others allows us to empathise, seeing things from their point of view and therefore developing a stronger bond and understanding. Empathy, however, can often be difficult to achieve. Learn to listen effectively to both the verbal and non-verbal messages of others, including body movements, gestures and physical signs of emotion. Use questions to find out more about other people and what they are feeling, use feedback to clarify that what you have understood is a true reflection of their feelings. Acknowledge and respect the feelings of others even if you disagree, avoid making comments or statements that are judgemental, belittling, rejecting or undermining. See our page: What is Empathy for a more in-depth look at ways in which you can become more empathetic. Rapport Building: The final element of emotional intelligence is concerned with developing strong social skills and by doing so building rapport with others. By understanding your emotions and the emotions of others you can work towards building rapport. Rapport enhances the effectiveness of communication and is fundamental to building meaningful and lasting relationships. The term ‘social skills’ covers a wide variety of skills and competencies, many of which are rooted in self-esteem and personal confidence. By developing your social skills, being easy to talk to, being a good listener, being sharing and trustworthy you also become more charismatic and attractive to others. This in turn improves self-esteem and confidence which makes it easier for positive personal dialect and a greater understanding and acceptance of your own emotions. See our pages, Building Rapport and Charisma, Becoming Charismatic for more information. Find more at: skillsyouneed/general/emotional-intelligence.html#ixzz2eHYkJXmZ ( copied from Skillsyouneed )
Posted on: Sun, 08 Sep 2013 07:01:50 +0000
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