It has been exactly 3 months since my package was picked up from New Jersey. And until now, no one could not give me a decent answer as to where my package is. End of February, the Estimated Delivery Date as per tracking system was on 5th of March but it did not arrive. After calling your hotline, the consignee was advised that EDD was moved to 16th of March. Before such date came, the EDD was changed again to 25th of March. I have called your customer service hotline last 14th March and I was told my complaint will be escalated and I was promised a callback. No one called me back. Consignee called up on the 16th of March and was advised that EDD was moved again to 30th of March. I called up today and immediately asked for a supervisor. I was told by the agent that there was no supervisor available. I stayed on the phone for an hour via an overseas call hoping to talk to a supervisor. But it never happened. So after ruining my schedule for the day, I asked for a callback, which was again promised by the agent who handled my call. It has been 10 hours since I last called and not one soul from LBC tried to call me. Is this the kind of customer service you provide people? You have concocted lies after lies whenever we would call and I am just fed up with it. In the span of 3months, you have dragged my package all over the world and have given us the lamest reasons why it still isnt in Manila. Worst of all is the way you handle the complaints. I have raised hell in my phone call today and still, no one cared to attend to my complaint. This just explains why I never send packages through LBC. This package is the first one I sent through you and this how it was handled. Maybe you can change your company name because my experience with you defeats the name LBC Express for there is nothing express in the way you handle packages and in the way you attend to your customers. #boycottLBC #LBCBulok
Posted on: Sat, 29 Mar 2014 15:09:12 +0000