Ive been waiting 4 hours to get into my hotel room- yes I came in early. Yes the early check in I requested is not a guarantee..... Ive heard were full (insert whine), the people checking out of your room did not check out on time excuse! Yet people arriving after me are receiving THEIR rooms- Im sitting in the lobby watching them !! Sad example, #marriott My friend, John Formica, needs to be hired and teach them som hospitality customer service!!!
Posted on: Sat, 26 Jul 2014 20:19:54 +0000
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