JOB DESCRIPTION Enterprise Service Desk (ESD) Specialist – - TopicsExpress

JOB DESCRIPTION Enterprise Service Desk (ESD) Specialist – Associate (Help Desk Support-Entry Level) Multiple Positions LOCATION Dallas/Ft. Worth Texas, Huntsville AL SALARY $45,000-48,000/year ESSENTIAL DUTIES AND RESPONSIBILITIES Under direct supervision: • Conduct operations in support of the Enterprise Service Desk and existing non-local Service Desks • Execute scripts • Produce tailored reports • Conduct audits • Conduct Tier 1 analysis for Service Desk escalation • Open and close tickets • Correlate events and incidents for management of Information Technology Services EXPERIENCE • Experience using Remedy • Familiar with Information Technology Infrastructure Library (ITIL) version 3 Please send resume immediately to [email protected]

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