JOB POSTING Agency Name: Dept. of Housing and Community Development Official Title: Benef Elig & Refer Soc Wrk (C) Functional Title: Homeless Coordinator Occupational Group: Social Service Position Type: Civil Service Full-Time or Part-Time: Full-Time Salary Range: $49,288.20 to $66,963.78 Annually Bargaining Unit: 08 Number Of Vacancies: 4 City/Town: Statewide Application Deadline: 10-25-2013 Apply Online: No Posting ID: J37784 EXT-RES This position is funded from the Commonwealths annual operating budget. ________________________________________ Duties: POSITION LOCATION INFORMATION: The positions will reside in one of the regions below. SOUTH SHORE REGION: Brockton, Taunton, Fall River, New Bedford, Hyannis, Plymouth (3 vacancies) WESTERN REGION: Springfield, Holyoke, Greenfield, Pittsfield (1 vacancy) The expected area of office assignment will be identified at the conclusion of the hiring process, when an offer of employment is made and will depend on Department staffing needs of DHCD Offices. Un Nuevo Día der the supervision of the Regional Homeless Coordinator Supervisor, responsible for a caseload consisting primarily of the families experiencing housing crisis; assesses and screens households to determine eligibility for diversion or shelter services; refers families and monitors their participation in services that will assist them in finding permanent housing; obtains and verifies client information; identifies and refers families to support services such as substance abuse and mental health programs; participates in formulating EA self-sufficiency plans; performs case management activities and refers families to services to help transition them into permanent housing; and performs related duties in accordance with Department policy and the Collective Bargaining Agreement as required. 1. Conducts screening and assessments on households experiencing housing crisis to determine appropriate action including referral to diversion services and temporary emergency shelter placement. 2. Processes Emergency Assistance (EA) applications for households that are in need of shelter placement. 3. Responds to client requests for services in a compassionate and professional manner. 4. Assists eligible clients in obtaining assistance by referring them to appropriate agencies including the Department of Transitional Assistance if clients need benefits such as transitional assistance, food stamps (SNAP) and/or medical assistance and encourage clients to participate in program for which they are eligible. 5. Initiates and maintains communication with other community agencies, shelter providers and state agencies serving clients to ensure that needed resources are made available to ensure permanent housing placements and long-term housing stability. 6. Authorizes support services such as transportation to clients and/or providers of services to clients by completing the authorization form. 7. Reports suspected cases of child, elder, and/or spousal abuse to appropriate authorities by notifying the Department of Children and Families (DCF) and other agencies to assist the affected party and deter future abuse. 8. Organizes and maintains applicant/client records in a manner that ensures ready availability and quick access to case information. 9. Assesses the special needs of clients to be considered in requesting and making appropriate shelter/motel placements and refers and coordinates with other agencies and resources to address and assist with medical issues, physical handicaps, mental health issues, substance abuse, domestic violence, education considerations for school age children and other pertinent issues. 10. May exercise direct supervision and is responsible for the overall performance of the unit in the absence of the Regional Homeless Coordinator Supervisor. Completes special projects in accordance with Department policy and established work expectations and represents the Department at appeal hearings. 11. Performs related duties as required. Qualifications: MINIMUM ENTRANCE REQUIREMENTS: REQUIRED WORK EXPERIENCE: At least four years of full-time, or equivalent part-time, professional experience in social work or social casework, claims adjudication, job placement, recruitment, employment counseling, vocational or rehabilitation counseling, credit investigation, educational counseling, legal advocacy, or legal counseling. SUBSTITUTIONS: - A Bachelors or higher degree may be substituted for two years of the required experience on the basis of two years of education for one year of experience. - One year of education equals 30 semester hours. Education toward a degree will be prorated on the basis of the proportion of the requirements actually completed. LICENSES: Based on assignment, travel may be required. Those employees who elect to use a motor vehicle for travel must have a current and valid Massachusetts Class D Motor Vehicle Operators license or the equivalent from another state. Preferred Qualifications: KEY REQUIRED COMPETENCIES 1. Knowledge of the laws, rules, regulations, programs, policies, procedures, specifications, standards and guidelines governing agency operations and assigned unit activities. 2. Knowledge of the types and uses of agency forms. 3. Knowledge of available referral sources for providing services to clients, including available community support and social service resources. 4. Knowledge of the social and economic problems of minorities and the economically disadvantaged and behavioral problems which form barriers to employment. 5. Knowledge of common individual and/or family income and assets. 6. Knowledge of the principles, methods and techniques of customer service. 7. Knowledge of the principles and correct usage of the English language involved in writing narratives, including grammar, spelling, sentence structure, word meaning and punctuation. 8. Knowledge of basic mathematics. 9. Knowledge of interviewing techniques. 10. Ability to acquire information on the content of a wide variety of occupations common to the public and private sectors. 11. Ability to read, interpret, apply and explain the provisions of the laws, rules, regulations, policies, procedures, specifications, standards and guidelines governing agency operations and assigned unit activities. 12. Ability to read, interpret and apply Federal, State and local social services programs, laws, statutes and regulations that affect eligibility for financial assistance, such as worker’s compensation, social security and unemployment insurance. 13. Ability to gather and assemble items of information in accordance with established procedures such as questioning and observing individuals and by examining records and documents. 14. Ability to use investigative techniques in conducting interviews and obtaining pertinent factual information. 15. Ability to utilize more complex applications of the laws, rules, regulations, programs, policies, procedures, specifications, standards and guidelines governing agency operations and assigned unit activities. 16. Ability to understand and apply knowledge of the principles, practices and techniques of supervision in order to demonstrate ability to supervise in the absence of the unit supervisor, which includes planning, organizing, assigning and coordinating work according to the nature of the job to be accomplished, the capabilities of subordinates and available resources. 17. Ability to communicate effectively both orally and in writing, such as giving written and oral instructions in a precise, understandable manner, accurately recording information provided orally, and writing concisely with a clear expression of thoughts and the development of ideas in a logical sequence. 18. Ability to prepare clear, concise and logical narratives. 19. Ability to maintain accurate records on information provided either orally or in writing. 20. Ability to perform and/or understand and explain arithmetic computations (addition, subtraction, multiplication and division) with accuracy. 21. Ability to work accurately with names, numbers, codes and/or symbols. 22. Ability to determine the applicability of client data to draw conclusions and make appropriate recommendations. 23. Ability to deal tactfully and establish and maintain harmonious working relationships with others, including working in a team setting, functioning successfully in group situations, establishing rapport with persons from different ethnic, cultural and/or economic backgrounds, interacting with and demonstrating empathy to people who are under physical and/or emotional stress and maintaining a calm manner in stressful and/or emergency situations. 24. Ability to exercise sound judgment, including the exercise of discretion in handling confidential information. 25. Ability to demonstrate problem solving skills. 26. Ability to use personal computer (PC) based systems. 27. Ability to assess and prioritize tasks. 28. Based on assignment, knowledge of the principles and practices of training How To Apply: Please mail 2 copies of both your cover letter and resume referencing the CEO posting ID #J37784 EXT-RES to: Department of Housing and Community Development Human Resources Department Reference: BERS-C 100 Cambridge Street, Suite 300 Boston, MA 02114-2524 Fax: (617) 573-1299 TTY: (617) 573-1140 To ensure consideration, resume and cover letter must be postmarked by midnight on the deadline date. Please reference posting on all correspondence. Agency Web Address: mass.gov/dhcd/ Diversity Officer: Ms. Nancy DePaul, (617) 573-1100 An Equal Opportunity/Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.
Posted on: Fri, 18 Oct 2013 19:27:57 +0000
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