JOBS in GOLDEN LAND Service Support Engineer Job Description: Service Support Engineer Location: Based in Yangon but may require travel to site locations all over Myanmar Qualifications: Degree in a Electrical/Electronic/Mechatronic Engineering or similar field Experience: Minimum 4 years of high-level Technical Support experience combined with Field Service experience. Other Requirements: • Excellent written and spoken English and Myanmar Language. Additional languages will be an advantage. • Experienced in managing installation team and subcontractor • Highly motivated with the ability to work independently and in a team environment. • Excellent problem solving skills Good administration and reporting skills • Ability to learn, understand and communicate new concepts quickly • Strong IT skills and able to learn new hard and software applications. • Experience with Linux operating system. • Sales oriented mindset with good customer handling skills Scope of Work We are looking for an experienced Service Engineer to support our Customer service organizations as well as our own project organization in Myanmar. The Service Engineer should be able to handle a wide range of tasks from telephone support over field intervention and repair to spare part supply and other administration tasks. This role is the connection between central resources as R&D, Logistic, Customer Service and the local market in Myanmar for all Customer Service issues why a good English language skill is a demand. • Handling level 2-3 support cases, working directly with customers, partners and own service/installation staff. • Mentor Level 1 Engineers; consult on their cases and assist with escalation issues. • Escalating product/system issues to the Client Engineering department and working with them to achieve a resolution. • Provide support to clients by phone after office hours if required • Perform site visits to provide support at customer sites for installations, fault diagnosis and service provision. • Assessment of warranty complaints to determine applicability of warranty claim • Liaise with other departments to ensure that all repair and replacement of parts are done on time to meet customers’ expectations. • Maintain the “Service Call Rate log” and ensure that information is transmitted to the Customer Service central function. • Conduct technical trainings at both class room and at site. Click the following link for detailed information>>> bit.ly/1BdsW9j
Posted on: Thu, 04 Sep 2014 12:55:40 +0000
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