. Job #17942 Client Services Rep - Call Center (Athens, TX) $11.00 per hour. 48 openings. Candidates to start on October 6, 2014. Client Services Rep – Call Center (Athens , TX) $11 p/hr Responds to customer phone inquiries in a prompt, courteous and concise manner. Provides callers with unbiased information to assist customers with application and eligibility requirements. Accesses, reads, and interprets customers and provider data elements within customer’s application. Performs accurately all data entry functions to reflect customer activity/transactions. Answers customer questions and assists in problem resolution. Assists customers in the enrollment process. Documents all customer encounters in clear and concise logs. High school diploma, GED, or equivalent certification; other combinations of education and experience will be considered. Background in health care, human services, or customer service. Knowledge of Texas health and social services programs, and geographical area. Experience in data entry and call centers. Experience working with culturally and linguistically diverse and disadvantaged populations in a courteous and effective manner. Excellent organizational, interpersonal, written, and verbal communication skills. Ability to perform comfortably in a fast-paced, deadline-oriented work environment; ability to successfully execute many complex tasks simultaneously. Our client is looking to hire military veterans for these positions. To apply, veterans please send tailored resume to John Engstrom at jengstrom@ameritconsulting and cc: Kristy Hall at khall@ameritconsulting B. Job #17944 Client Services Rep - Call Center (Austin, TX) – $12.00 per hour. 24 openings. Candidates to start on October 6, 2014. Job Description Client Services Rep – Call Center (Austin, TX) $12 p/hr - Part Time SCHEDULE: Training schedule would be 9:30 – 3:30 p.m. with no breaks but a half hour Lunch After classroom training is over an option of either 9:30 – 3:30 with a half hour lunch or 9:30 to 4 with an hour lunch. Responds to customer phone inquiries in a prompt, courteous and concise manner. Provides callers with an unbiased information to assist customers with application and eligibility requirements. Accesses, reads, and interprets customers and provider data elements within customer’s application. Performs accurately all data entry functions to reflect customer activity/transactions. Answers customer questions and assists in problem resolution. Assists customers in the enrollment process. Documents all customer encounters in clear and concise logs. High school diploma, GED, or equivalent certification; other combinations of education and experience will be considered. Background in health care, human services, or customer service. Knowledge of Texas health and social services programs, and geographical area. Experience in data entry and call centers. Experience working with culturally and linguistically diverse and disadvantaged populations in a courteous and effective manner. Excellent organizational, interpersonal, written, and verbal communication skills. Ability to perform comfortably in a fast-paced, deadline-oriented work environment; ability to successfully execute many complex tasks simultaneously. Our client is looking to hire military veterans for these positions. To apply, veterans please send tailored resume to John Engstrom at jengstrom@ameritconsulting and cc: Kristy Hall at khall@ameritconsulting C. Job #17930 Client Services Rep - Call Center (Austin, TX) $12.00 per hour. 1 opening. Candidate to start on September 2, 2014. Client Services Rep – Call Center (Austin, TX) $12 p/hr Responds to customer phone inquiries in a prompt, courteous and concise manner. Provides callers with an unbiased information to assist customers with application and eligibility requirements. Accesses, reads, and interprets customers and provider data elements within customer’s application. Performs accurately all data entry functions to reflect customer activity/transactions. Answers customer questions and assists in problem resolution. Assists customers in the enrollment process. Documents all customer encounters in clear and concise logs. High school diploma, GED, or equivalent certification; other combinations of education and experience will be considered. Background in health care, human services, or customer service. Knowledge of Texas health and social services programs, and geographical area. Experience in data entry and call centers. Experience working with culturally and linguistically diverse and disadvantaged populations in a courteous and effective manner. Excellent organizational, interpersonal, written, and verbal communication skills. Ability to perform comfortably in a fast-paced, deadline-oriented work environment; ability to successfully execute many complex tasks simultaneously. Our client is looking to hire military veterans for these positions. To apply, veterans please send tailored resume to John Engstrom at jengstrom@ameritconsulting and cc: Kristy Hall at khall@ameritconsulting D. Job #17943 Client Services Rep - Call Center (Oklahoma City, OK) $11.00 per hour. 14 openings. Candidates to start on September 23, 2014. Client Services Rep – Call Center (Oklahoma City, OK) $11 p/hr Responds to customer phone inquiries in a prompt, courteous and concise manner. Provides callers with unbiased information to assist customers with application and eligibility requirements. Accesses, reads, and interprets customers and provider data elements within customer’s application. Performs accurately all data entry functions to reflect customer activity/transactions. Answers customer questions and assists in problem resolution. Assists customers in the enrollment process. Documents all customer encounters in clear and concise logs. High school diploma, GED, or equivalent certification; other combinations of education and experience will be considered. Background in health care, human services, or customer service. Knowledge of Oklahoma health and social services programs, and geographical area. Experience in data entry and call centers. Experience working with culturally and linguistically diverse and disadvantaged populations in a courteous and effective manner. Excellent organizational, interpersonal, written, and verbal communication skills. Ability to perform comfortably in a fast-paced, deadline-oriented work environment; ability to successfully execute many complex tasks simultaneously Both monolingual and bilingual English/ Spanish is highly preferred Our client is looking to hire military veterans for these positions. To apply, veterans please send tailored resume to John Engstrom at jengstrom@ameritconsulting and cc: Kristy Hall at khall@ameritconsulting E. Job #17936 Processing Clerk (East Lansing, MI) $11.00 per hour. 2 openings. Candidates to start on September 2, 2014. Processing Clerk (East Lansing, MI) $11 p/hr To assist with premium payment processing and other responsibilities involved for the Healthy Michigan Plan. The Billing Processing Clerk is responsible for preparing transactions for health plan distribution in a high production environment by following established procedures and ensuring work is completed based on the company’s controls and regulations. The purpose of the Billing Processing Clerk is to ensure timely and accurate payment of Michigan Health Plans co-pays/contributions in accordance with established standards and controls. Answers requests and inquiries from Michigan Health Plans & Beneficiaries, and resolve issues accordingly. Duties / Responsibilities: 1. Processes all incoming/outgoing payments for Michigan Health Plans including mail, lockbox, ACH, Co-pays, and contributions. 2. Processes returned checks (NSF) and refunds. 3. Researches and responds to all challenging queries and requests with respect to payment processing and resolve discrepancies in an efficient and timely manner. 4. Conducts case audits. 5. Organizes and maintains retention files for a required period of time. 6. Balances transactions and assists in daily, monthly, quarterly and year end reconciliation. 7. Protecting operations while maintaining confidentiality and financial security by following internal controls. 8. Maintains updated knowledge of MI Health Account remittance processing and procedures. 9. Assists with processing, research, and reconciliation for other company projects. 10. Meets all standards established for this position as outlined in the attached performance criteria. 11. Performs other duties as may be assigned by management. Typical Decisions / Problems Resolved: 1) Payment research and association process. 2) Refund determination. 3) Balancing discrepancy resolution. 4) Conducting case audits. Position Requirements: Education Required: High School diploma, GED, or equivalent certification. Education Preferred: Some college coursework or associates degree in business, bookkeeping, accounting, or financial principles. Skills / Knowledge Required: Excellent organizational, interpersonal, written and verbal communication skills. Competency in Microsoft applications including Word, Excel and Outlook. Basic knowledge of financial applications & reports. Skills / Knowledge Preferred: Proficient operating a 10-key calculator. Intermediate/Advanced knowledge of financial applications & reports. Experience Required: Minimum of one year related Accounts Payable/Receivable Processor experience. Basic accounting skills. Customer Service & data entry skills with ability to process high volumes of transactions accurately. Previous payment processing experience. Experience Preferred: Three or more years related Accounts Payable/Receivable Processor experience. Two or more years of experience in accounting or related area. Two or more years banking experience. Prior healthcare billing experience. Strong Customer Service & Client Retention background. Abilities: Ability to interact courteously and effectively with a variety of people; ability to follow directions; deadline-oriented; ability to work as a team member, as well as independently, take initiative and respond rapidly to changing priorities in a multi-tasking environment; ability to reconcile discrepancies found in balancing at a batch level or at the end of business day; ability to provide feedback to management concerning possible problems or areas of improvement. Physical Effort: While performing the duties of this job, the employee is required to sit at a computer for extended periods of time entering data. Specific vision abilities required by this job include close vision and ability to adjust focus. Core Competencies and Levels of achievement and accountability for those competencies: Business Skills: Demonstrates general knowledge, skills, and attributes required to achieve business results in a demanding work environment. Level 1: Basic knowledge, little experience; requires guidance. Client Management: Builds and maintains productive and rewarding business relationships with internal and external customers and clients. Level 1: Basic knowledge, little experience; requires guidance. People Management: Builds productive working relationships and achieves business results with and through others. Level 1: Basic knowledge, little experience; requires guidance. Professional Behaviors: Demonstrates professionalism and bias to action. Level 1: Basic knowledge, little experience; requires guidance. Technical/Functional Skills: Demonstrates specific knowledge and skills required to meet the requirements of the job or function. Level 1: Basic knowledge, little experience; requires guidance. Our client is looking to hire military veterans for these positions. To apply, veterans please send tailored resume to John Engstrom at jengstrom@ameritconsulting and cc: Kristy Hall at khall@ameritconsulting
Posted on: Thu, 11 Sep 2014 17:29:02 +0000
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