Job ID 3414105 Job Title Applications Production Support Job Description HP Enterprise Services is seeking to identify highly motivated and qualified individuals for various future opportunities as Production Support (Cycle Monitor) MetaVance . In anticipation of these opportunities becoming available, completing a profile will allow us to evaluate your qualifications and interests and will allow us to stay connected. - Ability to be able to work 24X7X365 in a fast paced environment. - Strong communication skills between the team and the customers they are supporting. - Strong team contributor but also be able to work independently. - Strong analytic skills are helpful to help prioritize any in coming work or when problems are encountered. - The more experience the candidate has with the tools listed will definitely help in training and orientation into the team. - The candidate needs to be very proactive and be able to quickly respond to customer requests. Qualifications Education Experience - Provide customer support 24X7X365 – Rotating Shift Work - Monitor customer cycles and respond to issues and problems - Report on cycle completion and issues and any other reporting the customer requires - Record abends in ALOG - Provide help desk support - Attend customer meetings - Provide effective turnover between shifts - Maintain team documentation - Perform customer adhoc requests - Effectively prioritize workload when dealing with issues. - Effectively communicate issues to the appropriate people - Ensure all applicable SLAs and metrics meet or exceed target levels - Ensure quality and timeliness of all assigned deliverables Knowledge and Skills - Healthcare Experience - Strong understanding of related technologies - Strong operations background - Unix – MVS – Windows Platforms - EON - TSO - CA7 -• TWS - Autosys - ACF2 - SDSF - File Manager - JCL - PSI - CLIST - Proj - Output Manager - Remedy - Microsoft office tools - Fault Analyzer - VSAM - Platinum - CICS - COBOL, ALC Sysview - FTP - ALOG - Sharepoint - Windows - RMFMON - RACF - SQL - Jobscape - FTS – FTP – Tibco - NDM - Test Director - Quality Center - Clear Quest If interested, please apply online at track.tmpservice/ApplyClick.aspx?id=2039533-1859-4041 Type of Job Full Time Job Location Conway, Arkansas 72034 Posting Date 03/11/2014 Expiration Date 04/07/2014 Job Requirements Degrees Wanted None Required Majors Wanted Computer Information Science; Networking Technology Job Targets Wanted Information Systems Special Skills Wanted Other Job Requirements Company Information Company Name Hewlett Packard Company Description Hewlett Packard is the worlds largest technology company. Contact Information Contact Name: Human Resource Address: 355 Ledgelawn Dr Conway conway, AR 72034 Phone: 915-600-1035 Email: ruben.escobedo@hp Apply Online
Posted on: Thu, 13 Mar 2014 18:16:22 +0000
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