Job Posting Follow-up Specialist Jamestown Community College, a SUNY institution, is a comprehensive community college with degree granting campuses in Jamestown and Olean, New York. JCC is an innovative, open access institution that meets regional education needs by providing transfer degree programs, career programs, community service, developmental education, and training programs for business and industry. Guided by principles that emphasize student success and continuous improvement, JCC welcomes applications from qualified, enthusiastic candidates. Position Description: This part-time, 14 hours per week, twelve-month position is an integral part of the college admissions and recruitment team providing exemplary service to our students and their families, the college, our professional colleagues, and external contacts and agencies. The individual in this position must have technical skills that support a high level of productivity in a busy office environment. Responsibilities include following up on credit student inquiries and applications, encouraging enrollments through telephone and e-mail contact, and maintaining records on all follow-up activities using various software programs. This position is located on the Jamestown Campus but includes assistance with Warren and North County Extension Centers. Assists students and/or parents in understanding all admissions processes, including the application process as well as programs of study available at all sites. • Assists with incomplete admissions application processing. • Manages inquiry system which includes telephone, in-person, written, and e-mail communications with students and parents. • Assists in maintaining master contact database. • Ensures the provision of quality customer service to prospective students. • Maintains confidentiality regarding student records. • Assists campus faculty and staff in understanding the admissions/recruitment process by answering questions regarding admissions procedures and recruitment events. • Represents JCC at various recruitment events, either on or off campus as needed. • Gathers data and creates recruitment reports. • Telephone communication with various constituents. • E-mail communication with various constituents. • Assists with other general miscellaneous office duties such as mailings, posting of general documents, front desk, and phone coverage as necessary for the efficient operation of the office. • Regular attendance. Evening hours are required and possible weekends as needed. Qualifications: Required: Associate’s degree. Proficiency with Microsoft Office software including Word, Excel, and PowerPoint. Ability to learn and utilize other proprietary software programs. Minimum of two years experience in higher education student services or another business/clerical office environment that demonstrates strong organizational, problem-solving and customer service skills. Ability to work with minimal supervision. Knowledge of modern office practices and procedures, with ability to work quickly and accurately. Ability to multi-task and excellent attention to detail. Excellent interpersonal, telephone, and written communication skills. Ability to work well with students, parents, and co-workers in a pleasant, professional manner. Initiative to work independently on routine tasks and special projects. Ability to work with minimal supervision. Excellent writing, grammar, spelling, punctuation, and vocabulary. Preferred: Bachelors degree and experience in higher education. Demonstrated knowledge and proficiency in working with relational database programs and web applications and experience with Microsoft Access. Demonstrated proficiency in Spanish. Additional Information: Salary Range: $14.69-$15.64 per hour, salary commensurate with qualifications and experience. Review of applications will begin immediately and continue until position is filled. Final candidates are subject to a pre-employment criminal background investigation. To apply, submit a cover letter, resume, transcripts, and a list of three references to: sunyjcc.edu/jccjobs.
Posted on: Tue, 12 Nov 2013 14:43:27 +0000
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