Job: Quality Executive - Call Center at GlobeMed Egypt in Giza, - TopicsExpress

Job: Quality Executive - Call Center at GlobeMed Egypt in Giza, Egypt Date Posted 01-02-2014 About the Job 3-7 Yrs Exp Manage the call Center Set standard quality assurance and training parameters (script, process, data captured, score sheets, critical and non-critical items) essential to meet the clients requirement. Train/ supervise call center agents on quality skills to comply with numerous quality management system and customer specified quality requirements. Ascertain that all job descriptions, internal policies and procedures of the call center are updated and reviewed, adapted measures to improve quality standards. Initiate quality improvement cycle, define problems and design mistake proof improvement action plan. Resolve quality control issues through regular meetings with the staff while continually enhancing the Quality Management System. To Apply: wuzzuf.net/jobs/p/6993-Quality-Executive---Call-Center-GlobeMed-Egypt-Giza-Egypt?ref=askd-rss

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