Job role- Technical Service Representative Workplace- IBM building & Accenture Job Description: · Providing Voice & E-Mail support to IBM Internal End Users and External Commercial Account End Users across North America, EMEA & AP. The job will require you to handle inbound calls / emails / chats regarding technical issues for end users. · Remote Infrastructure support delivery. · Perform problem cause analysis. · Resolve routine customer problem. · Ability to Identify Opportunity & Implement Process Improvements. · Has technical experience and skills in the areas of problem determination, creativity and analysis. · Ability to meet a set of defined account agent productivity measurements. Mandatory Skills: · Understanding of operating systems, Windows 2000/NT/XP configuration options and troubleshooting. · Browser Support - Internet Explorer. · Strong computer skills required. · Proficient in network connectivity troubleshooting, TCP/IP, Dial-up, Token Ring, Ethernet, LAN/WAN. · Excellent oral and written communication skills. · Excellent customer service orientation. · Neutral accent. Desired Skills: · Ability to identify basic hardware parts and aware of basic hardware concepts. · User level familiarity with at least one e-mail client - Outlook, Notes etc. · Skilled in commercially standard software applications and major desktop operating systems. · Awareness of basic networking concepts and technologies. · Questioning skills /probing skills, as relevant to the issue and level of the caller. Additional information: Working in shifts is a mandate. Candidates applying and selected for the job will be expected to work in shifts - including evening and night shifts. Shifts will 24x7 in nature and can vary depending on geographies supported. Interview Date: 4th/5th/6th March 2014 Be Practical Tech Solutions Pvt Ltd No.613/40/1, First Floor, Dr.Rajkumar Road, Prakashnagar, Bangalore, Karnataka-560021. Landmark: TVS Show Room Contact Person: Mr Vikas Contact number: 9242079119
Posted on: Wed, 05 Mar 2014 05:16:22 +0000