Jobs at Standard Chartered Standard Chartered is committed to diversity and inclusion. We believe that a work environment which embraces diversity will enable us to get the best out of the broadest spectrum of people to sustain strong business performance and competitive advantage. By building an inclusive culture, each employee can develop a sense of belonging, and have the opportunity to maximise their personal potential. High Value Small Business Relationship Manager, PH Job Title: High Value Small Business Relationship Manager, PH Job ID: 422550 Job Function: Consumer Banking Location: Nigeria - SCB City: Port Harcourt Full/Part Time: Full time Job Description Acquisition and managing of HVSB customer relationships through pro-active and consultative approach and detailed understanding of existing customers’ businesses to enhance liabilities and revenues. The holder is to be the link between strategic and tactical / operational roles in the business. Key Roles & Responsibilities - Acquisition of profitable new customers for HVSB banking business through the creation, development and maintenance of high quality advisory relationships that includes effective consultative selling and creative restructuring of financial solutions (within segmentation boundaries). - Achieve budgeted growth in HVSB Banking within agreed and approved business risk parameters. - Deepen and secure existing and new business relationships through the analysis of needs and provision of products and services. - Creatively tailor products to meet individual and customer needs. - Analyses and reviews quality of potentials and existing business to ensure maximum profitability. - Manages credit quality standards through effective management of risk according to the PDDs, Departmental Operating Instructions (DOI) and other SCB/ SME policies. - Maintain accurate and up-to-date records of all actual and attempted customer interactions. - Conduct customer meetings that have defined call objectives, desired outcomes and a well-constructed plan. Qualifications & Skills • Minimum of a 2nd Class degree in a relevant course. • 5-7 years sales experience in a similar role • Strong sales and relationship management skills • Good Communication and Interpersonal skills. • Role holder is expected to have some knowledge and experience in offering a range of products to meet customers’ needs but is unlikely to have the full knowledge and experience to offer all Consumer banking products • Customer Relationship Management (Expert) • Market / Competitor Knowledge (Advanced) • Product knowledge (Advanced) • Needs profiling & analysis (Advanced) • Negotiation & Objection Handling (Advanced) • Needs Based / Consultative Sales Skills (Advanced) In compliance with the National Youth Service Corps (NYSC) Act of 2004, all applicants should ensure that they have completed the mandatory NYSC programme. A discharge certificate will be required as evidence of completion of the programme. Where an exemption has been granted, a certificate of exemption will also be required. Click here to apply Fixed Income Dealer - Africa Job Title: Fixed Income Dealer - Africa Job ID: 422690 Job Function: Consumer Banking Location: Nigeria - SCB City: Lagos Full/Part Time: Full time Job Description Job Purpose To provide professional Financial Market product service to Customers & Relationship Managers with a view to increase flows. Segments Covered: Consumer Banking. Region Covered : Africa For Execution. Region Covered : Middle East as Back up for Execution Key Roles & Responsibilities Business Performance Management : • Source appropriate Fixed Income instruments catering to Consumer Banking customers. • Provide competitive pricing for Fixed Income RMs and customers. • Execute FI transactions with approved external counterparties. • Provide regular product training and support to RMs • Maintain FI MIS and provide reports. • Generate new business by working closely with RMs. • Ensure FIS list are uploaded regularly on IConnect. • Ensure FI deals are tracked and regular follow ups are conducted for pending trades • Keep abreast of market conditions and market news and keep RMs educated • Train RMs on Fixed Income Products • Provide quality economic information to CB front liners and customers as part of education and promotion of Fixed Income. Customer Service : Ensure that customer queries in relation to Fixed Income are effectively handled with complete customer satisfaction To maintain a professional service & high profile to enhance the reputation of the bank in the Fixed Income market Compliance & Risk Management : Ensure full awareness of all policies and procedures issued in relation to money laundering prevention and KYC. Ensure compliance policies on an ongoing basis across the business. Ensure full awareness of all policies relating to operational risk, sales processes, miss-selling, etc. Manage and mitigate all operational, reputational and business risks. Read, understand and comply with all provisions of the Group Code of Conduct. Qualifications & Skills University Graduate, Professional Banking & FX/FI Dealing. Knowledge of consumer banking products. Strong analytical, problem solving and decision-making skills. Strong communications, negotiations skills, sensitivity to local cultural issues and interpersonal skills Click here to apply More Info :: Company Website :: Not Specified Location :: Company Email :: Not Specified Date of Advertisement :: 2014-03-07 Last Entry Date :: 2014-03-20
Posted on: Fri, 07 Mar 2014 11:32:31 +0000
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