Joels Tip of the Day Do not tolerate sub-par broadband. With the exception of certain rural areas where the exchange is not up to par, there is no excuse for it in this day and age. If your broadband is consistently slow and/or dropping out then take your provider to task after first eliminating the variables at your end. You are paying them for a service and so they are legally obligated by New Zealand consumer law to make sure it is good enough. First, do you have only one computing device? If so borrow another from a friend, family member, or call in the services of someone like myself. We can bring in something else and quickly determine if the problem is consistent between devices or whether your computer is to blame. If it is then obviously you need to get that sorted out with someone like myself. If you already have more than one and it is unaffected then clearly the problem is with that device rather than your Internet connection. Second, is your modem/router to blame? They can and do fail, particularly if they are older than a few years, resulting in poor performance and/or disconnections. Someone like myself can bring out another modem/router to sub in and test, or you can just take the chance and order another one anyway. If this fixes the problem then great. Third, are you a Slingshot customer? Then sorry to say but there is unlikely anything you can do but change providers. Random, inexplicable disconnections followed by not very helpful and vague answers from the tech support if you call are a frequent complaint of Slingshot customers. I experienced this myself in the companys formative years back when I was doing in web design in Nelson about 10 years ago, and it seems it has never really gone away. Once you have eliminated all of these variables and your Internet is still crap, it is time to contact your provider. Explain how you have tried other computers and other modems but are still getting bad Internet so it must either be a line fault or some kind of issue at their end. Do not let them do their little step one, step two nonsense. If they do, demand to speak to a senior technician who actually knows what they are doing. And if you do not get the result you want, tell them you are going to show appreciation for their quality service by taking your business elsewhere!
Posted on: Sun, 09 Nov 2014 20:31:20 +0000
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