Just finished a chat session with AON rep -- when I log in to AON on the first page it shows 119 plans available but in the section to choose from today it shows 48 (has fluctuated with as many as 51 & few as 48) -- agent told me system is being updated on a daily basis (duh) and that not all will be in the system to choose from but our benefits advisors will have access to them when he/she calls us for choosing our plan. I told her that was NOT acceptable and that we need to be able to see the plans for comparison. -- I tried to get the CEO of AON contact info -- This burns my butt: Here is the chat conversation I had a few minutes ago with ATT Benefits: S C A R Y ---------------------------------------------------------------------------------------Please wait while we find a representative to assist you. You have been connected to Jyoti. Jyoti: Hello GAIL, thank you for contacting the AT&T Benefits Center. My name is Jyoti. I see your question is: I need the CEO of AON (for retired ATT employees) contact info, please.. I can help you with that! Jyoti: Please allow me a few minutes, while I pull-up your account details. Jyoti: Gail, we are not authorized to share that information with you. Jyoti: However, If you need the number. Jyoti: I can provide you the ARHE phone number. Jyoti: You can contact Aon Retiree Health Exchange at 1-800-928-8027 between 7 a.m. and 10 p.m. Central time, Monday through Friday. GAIL HARDISON: I know I have contacted AON numerous times and the answers I am getting are NOT consistent and the website is changing on a daily basis - but we were told as of October 1st all plans would be in system to choose from now I have been told that some of the available plans wont be on the website and only the reps who call us will have them. Does this sound like acceptable to you? Jyoti: I understand your concern. GAIL HARDISON: Is there a complaint line? Shouldnt someone be accountable for the discrepancies? Jyoti: Gail, there is no complaint line. GAIL HARDISON: This is sad and not acceptable. I will find the CEO name for myself and call him/her and let them know what is going on. Jyoti: I apologize for any inconvenience this has caused you. GAIL HARDISON: Are you at liberty to say where you are? It has not only caused inconvenience is has caused a lot of grief because we were made to change to AON by no choice of our own. Most of the retired employees I have spoken to are as upset about no real answers as I am. I do know that all people everywhere will be retirees one day and I pray this does not happen to them. Jyoti: Gail, I am physically located at India, New Delhi. GAIL HARDISON: Is it just the call center located in New Delhi and if so is that where our benefits reps are located? Jyoti: Gail, I apologize we cant share that information with you. ___________________________________________________________ All I can say to us who are retired -- God help us!!!!!!!
Posted on: Thu, 09 Oct 2014 13:27:58 +0000
Trending Topics
Recently Viewed Topics
© 2015