KHMS Brochure Kaizen (改善); Japanese, for "improvement", or "change for the better" The philosophy or practices that focus upon Continuous Improvement In days of professionalism Doctors are focused Medical Consultants & daily chaos of hospital management are dealt by Hospital Consultant-The specifically trained professionals. Now hospitals are behaving like an ORGANIZATION comprising many committees, departments, types of personnel, and services with the need of highly trained employees, efficient managerial systems and controls, necessary supplies, adequate equipment and facilities and of course specified consultants, physicians and patients. Kaizen Hospital Management Services (KHMS) Kaizen Hospital Management Services provides consultancy services in hospital management with its highly effective protocols. With a defined layout KHMS practiced its services by implementing various changes at each level of every department at micro level, resulting overall improvement in quality of hospital services as well as profit maximization. Thus a hospital comes with the maximum number of patients & their carers’ satisfaction with the hospital services. That is the ultimate aim of each hospital for which it means. How We Look a Hospital to Be Managed? Broadly we divide hospital management in 3 segments;-- 1. Internal Affairs: -- related to everything which is managed within the hospital premises. Here we try everything to boost hospital’s services so that every patient or visitor moving out off the hospital admire the hospital services & not feel any pain while paying for them 2. External Affairs:--related to every affair which related to hospital growth e.g. marketing, associating various Government Scheme with the hospital etc. we put a controlled check over the PRO’s movement in the field & conduct various activities to highlight hospital’s services to the public making it popular in the territory. 3. Financial Affairs: --With the commitment of isolated privacy & secrecy- checking hospital’s incomes, expenditures, profitability & Health insurance matter as well are performed. We have one aim for the hospital to make the business highly profitable by utilizing optimal use of every kind of hospital resources, curbing internal expenditures, efficient record keeping etc. How We Describe the Hospital’s Anatomy, Physiology & Their Dynamics? 1. Hospital’s working areas: -- According to us broadly there are more than 50 areas right from hospital’s entrance to waiting room to OPD to OT to emergency to patient’s rooms to ward considering all electricity, plumbing, pure drinking water supply matters etc. 2. Materialistic constituents: - - Hospital’s instruments, medical equipments, furniture, stationary, laundry, electricity, plumbing, Hospital waste, medicine etc. each & everything is kept with a record. Optimal use & management of them is insured. 3. Human lives concerned with the hospital: -- although patient care is the pivot for the hospital but various lives which take care of them are equally important to us. Doctors, consultants, Staff, technicians, sweepers, housekeepers, visitors, patient carers etc.; all are deal with a delicacy & with up most priority by keeping their amenities in ease, they will be efficient in patient care. 4. Hospital’s internal moves:-- An apple pie model is adopted at movements of individual or the material e.g., movements & calls of doctors, consultants, staff, technicians, sweepers, housekeepers, visitors, patient carers & the most comfortable move of the patients. Hospital files, waste, laundry, medicine, food stuffs exchange etc. is managed with proficiency. Our Managerial Activities & Responsibilities for Hospital:-- Organizational structuring: -- Overlooking Administrational working. Determination of goals & objectives:-- Policy & procedure making Facility & program planning: -- Activity planning. Reporting to board/owner: -- collective approach for the vision of the owners. Financial management: --Budgeting & costing Personal management: --Selection, motivation & Guidance of medical & nonmedical employees, including resolving personal issues, salaries, perk & feedback etc. Coordinating departmental operations: --General governance & holding meetings. Management of medical equipment & physical requirements: --New acquisition of equipments, scheduled sterilization & cleanliness, dealing with daily issues like laundry, plumbing, electricity, generator & physical issues. Managed medical care: --Ensuring required medical care accessibility by the patient at their ease. Maintaining good public relationships: -- Attention toward patients’ carers, visitors & the society. Hospital’s Representation & Community activities: --Representing our hospital in doctors, medical specialists, other hospitals and the society. Marketing & growth: --Scheduling & organizing camps, public advertisements, liaison officers’ activity monitoring etc. Trainings: -- Scheduling & organizing CME for medical personals & personality development & work improvement training sessions for non medical staff. Insurance activities: --Health insurance claims, AMC of equipments, fire extinguishers etc. Legal activities: --Along with hospital’s appointed lawyer & the owner. Review & Evaluation: --Continues process. & much more; First time in Punjab Professional Management of Hospitals New protocol for Efficient Hospitals Kaizen Hospital Management Services Hospital Consultant (Management): - Dr. Bikramjit Singh Virdi (+91 98145 61099) Please Leave Your Comment About the Concept
Posted on: Sat, 08 Jun 2013 12:19:53 +0000
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