Kendrick Recruitment are now looking for a BAR MANAGER for an elite establishment based in the Western Cape. JOB SUMMARY: We are looking for a guest-orientated, charismatic leader with a sense of urgency and high attention to detail, to manage our Bar operations and Mini Bar Service on a day-to-day basis. MINIMUM EXPERIENCE OR QUALIFICATION: • Diploma in Hotel or Food & Beverage Management advantageous • Must have at least 3 years food and beverage service experience in a 4/5* Hotel Bar or Upmarket Cocktail Bar; of which 2 years should be in a supervisory or management role. • Computer literate with working knowledge of Microsoft Office Outlook, Word and Excel • Experience at operator level of a Point of Sales System – exposure to Micros advantageous • Experience at operator level of a Stock Management System – exposure to FnBShop advantageous • Highly presentable • Solid English verbal and written communication skills • Fluent with hospitality language and terminology, particularly food and beverage vocabulary • Exposure and understanding of restaurant financials • Experience in Service Recovery • Able to work flexible hours, weekends and holidays KEY PERFORMANCE OBJECTIVES: • To manage staff and the outlet operation on a day-to-day basis ensuring that: o Guest Service is in accordance with Red Carnation Hotels and Leading Hotels of the World standards o Mise en place requirements are completed in accordance with SOP o Operating Equipment is correctly managed to ensure sufficient stock and minimal breakages o To ensure that whenever necessary corrective action is taken when staff do not meet the standards • To ensure that beverage stock movement is correctly and accurately tracked; as well as captured on FnBShop • To ensure end of service cash-ups and float management are completed in accordance with SOP • Co-ordinating special requests and extraordinary tasks in accordance with SOP • Ensure a guest satisfaction check of every guest within the outlet; dealing with any concerns and complaints in accordance with company service recovery guidelines; and by personally checking quality of both service and product on a continuous basis • Ensure that monthly staff 1:1 and appraisals are completed timeously having regard for the development of individual employees in line with the goals of the business • Ensure the rostering of staff to meet the operational needs of the business ensuring service standards are met while being cognisant of the labour costs • Ensure a motivated and driven team by instilling and upholding Red Carnation ethos • Monitoring and reporting cover counts and average spend trends • Actively proposing promotional ideas on a regular basis as well as actively driving the sales and upselling culture of the restaurant to ensure an exceptional guest experience and the financial health of the business • Ensure that all guest enquires are responded to within the response guidelines of Red Carnation Hotels • Personally driving all on-the-job training within the department in line with the Hotel’s SST program requirements SALARY: R12,000 pm If you fill the above requirements, and are interested in this position contact EM: em@kendrickrecruitment 082 430 1357
Posted on: Tue, 20 Jan 2015 10:17:25 +0000
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