Kenneth Siehr, national director of the VA Consolidated Mail Out Pharmacy Program (CMOP), had a great idea that focused on the use of technology to save money and improve the services VA provides to Veteran patients. Siehr’s idea allows Veteran patients to track the delivery of their VA prescriptions online through My HealtheVet at myhealth.va.gov. He believed that a self-service delivery tracking tool would improve customer service to Veterans by giving them the ability to track their VA refill medications online, 24/7. This online option is designed to be efficient and customer-focused. It may eliminate a portion of the estimated 1.8 million telephone calls to VA health care facilities generated from Veterans seeking to track their medication delivery each year. “Our nation’s Veterans deserve a first-class pharmacy and customer service as a part of the exceptional health care available from VA,” said Siehr. “It is an honor to be part of serving Veterans and to have been recognized for an idea that enhances service to those Veterans. They deserve nothing less, and online prescription tracking on My HealtheVet delivers on that commitment.” “Siehr looked at the process of VA prescription tracking through the eyes of Veteran patients and came up with an idea,” said Theresa Hancock, director, My HealtheVet. “This idea was innovative and transformative. We are pleased to be part of moving this idea into action to improve service to America’s Veterans.” More than 4,000 Veterans are already using VA’s Prescription Tracker available on My HealtheVet every day. Postcards are being sent to enrolled Veteran patients so that they may learn more about the new Prescription Tracking feature. This is one of many features available for Veterans on My HealtheVet. If you are a Veteran enrolled in VA and are not registered on My HealtheVet visit myhealth.va.gov today! For questions, please contact the Charles George VA Medical Center My HealtheVet coordinator at (828) 298-7911, ext. 3511. See more at: va.gov/HEALTH/NewsFeatures/2014/December/Veterans-Can-Now-Track-Delivery-Of-Prescriptions.asp#sthash.clQaiYvG.dpuf
Posted on: Mon, 29 Dec 2014 16:15:39 +0000
Trending Topics
Recently Viewed Topics
© 2015