L.A. Peeps, this is the service the Dodgers want you to switch to to see their games. 3. Time Warner Cable Pity the customer of Time Warner Cable. Service frequently goes on the fritz, and should you dare to call customer service, you will be treated to an experience that would challenge the imagination of George Orwell. After my TV recently refused to turn on, I called and spoke to three different customer service representatives, who each told me three different things, including the recommendations that I buy a new modem and that nothing could be done. Calls were dropped, rudeness seemed par for the course, and it wasn’t until I finally reached a supervisor that I learned I simply needed to unplug a wire for a couple of seconds. Again, it is the oligopoly monster that allows Time Warner Cable to treat customers with such malice. And things are only going to get worse if Comcast is allowed to purchase the company, a deal currently under review by the antitrust division of the Justice Department. It’s kind of like two giant bullies joining forces to create one horrific Terminator. As Catherine Rampbell put it in the Washington Post, it is a deal “where America’s most hated company wants to join forces with America’s second-most hated company ( Time Warner Cable and Comcast, in no particular order).” A recent report by Marchex found that consumers are more likely to go on “profanity-laced tirades” while on the phone with their TV provider than with almost any other company they call. You can effing say that again.
Posted on: Sat, 05 Apr 2014 22:20:18 +0000