La Administraci�n Electr�nica Y El Portal Del Ciudadano - Retos Y Soluciones ------------ The Administration est forward with firm step, with the help of technology to the Administration Electronics, the eAdministracin and a new relationship with the city, leading to a new concept and a new social reality. The eAdministracin is changing, significantly, its relationship with the citizen and society. The Law 11/2007 defines the electronic access of citizens to public service has come to give the final impetus to the Administration Electronics to enshrine the rights of the citizens with duties and the changing needs of the Administration. The Public Administration has before s an important challenge to improve their efficiency and productivity, and above all, improve service quality and promote the Administrations approach to citizens and also to the Company. What gives us a Citizens Portal or eAdministracin? It is centralized Internet access, where the Citizens and Businesses will be able to access the information and services they need so much more easily. Podrn Administration submit to the requests or appeals, even without leaving your home or workplace, podrn make payments or access to notifications and communications to enable them to the Public Administrations and, in general, improve and optimize their relationships with them. The Citizens Portal, much more than technology Adopt and implement the Administration Electronics (eAdministracin) or a Citizens Portal is not a simple matter. We found a number of factors unrelated to the technology that we take into account to achieve the success of the implementation of the Administrative Procedures mail. Some of the most important, if not the most important obstacles are focused on the predisposition and ability to share information between the various administrations, and the human factor, which has shown that as standard users of both parties are reluctant to change. And we must not underestimate the potential impact that the results of process automation are often not immediate and is only achieved with Determination and patience. Therefore, it is very important to have a clear POLITICAL leadership, enabling find a way to overcome resistance to these changes, have a flexible staff allowing an open mind, so needed to make organizational changes and to maintain and make advantage of the investment, ie, have a long-term, but at the same time, work and insist on concrete achievements in the short term. Present and sell each of the little ones achievements is what will make the barriers and resistance to change will fall and even disappear, and those who were once opponents to become the most faithful allies. Companies Solution Providers for Administration, who have worked for many years in the automation of Administrative Procedures, understand this reality. In fact, in recent years have been consolidated and profiling some of them with his ability to cover major projects tramitacin telemtica for Public Administration. Companies providing solutions for the Administration and the Administration understand more each day that your relationship is not limited to mere suppliers / buyers of technology, but that suppliers become an indispensable business partner to ensure the success of implementations of the ICT solutions. Solutions and any amendments cover a wide range of procedures from the Gateway City in a municipality to a comprehensive land Gestin public in an autonomous region or full automation of the process of Contract Electronics adapted to the new law in any Agency Public. EAdministracin solutions for all types and needs Recently the General Subdireccin Resources Development Ministry implant a project that represents a firm commitment to this organization for the rights of citizens, and what you can manage the course of a complete application from the website of the Ministry. Beginning with the action is going to consult the status of your application and receive notifications of telemtica RESOLUTION way. Another example of the implantation of ICT solutions in the Public Administration is located in the Administrative Appeals Gestin and Disputes. Ensuring confidentiality of data while performing automated monitoring of the resource since its entry into the ministry, either in paper or log travs a web page, until RESOLUTION and communication to the appellant. This is a great social progress. Thanks to new technologies Administrations, in collaboration with technology companies, contribute to the creation of new communication going on between the Citizen and the Administration, with the goal of anytime, anywhere, all citizens can exercise their rights and access to the Administration Electronics Through his Citizens Portal. Julia Sanchez Meynial - Director of Marketing Pixelware - Gestin of records, information and business processes - Solution: Public Administration and the citizens portal Posted By Andre Klein, Internet Marketing Consultant - Madrid
Posted on: Sun, 02 Mar 2014 06:23:25 +0000
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