Lawyers, lend me your ears. Here’s the situation: 1) You insure something for a year 2) You don’t notice the auto-renew clause when you accepted the T&Cs 3) They spam you with marketing crap and you unsubscribe from all emails 4) A year passes and they auto-renew you, charging your original payment method (THE FCUKERS!!) 5) You call the insurer and they say you can’t cancel renewal and can’t get refund because you agreed to it a year ago. Is there any legal recourse here? Surely the 14-day refund period applies here too, for renewals? Surely it is the responsibility of the insurer to warn the customer prior to auto-renewal, even if the customer has turned off email notifications? So p***ed off right now, and it wasn’t cheap. Have blocked future payments to these cowboys (beware of tiny unknown insurers on comparethemarket ) but I want a damn refund. My fault, I know, should have read the 22-page T&Cs (who does that?!)
Posted on: Tue, 28 Oct 2014 17:03:35 +0000
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