Let me know if you or anyone you may know needs some work! Account Services Representative(Job Number: 142443) As an Account Services Representative, you will play a pivotal role in the continued stability and growth of our organization, by serving as a front-line representative of the Cox brand. The Account Services Representative is part of a supportive, service-oriented team that: Promotes quality customer experience, through honest and committed customer care. Respond to inbound customer questions, problems, and requests regarding account balances, service additions, billings/payments, or other general or account-related services. Captures opportunities to offer additional or upgraded services to customers as available, while providing a quality customer experience. Lives the Cox Values, by demonstrating an approach towards people and work that is consistent with the overall values of the company. Primary Responsibilities and Essential Functions Work in a call center environment delivering excellent customer care by greeting customers, asking questions and actively listening to customers to understand their needs or requests. Provide seamless customer experience through documenting call details and new account information into the computer system and completing any forms required to request action by other departments. Build customer loyalty by placing follow-up calls to customers after receiving acknowledgment of action taken by other Cox departments. Determine the appropriate answer, response, or solution by interpreting relevant information in light of the customer’s circumstances. Educate on billing details, Cox policies and procedures concerning prices, billing and service. Perform any necessary calculations pertaining to fees, time periods, or dates. Provide seamless customer service through partnering with Sales for identified sales leads and Technical Support for customer assistance with non-account-related troubleshooting. Other duties as assigned. Qualifications Minimum High school graduate or GED or equivalent work experience. 6 months work experience providing service directly to customers. 6 months experience using a computer in a work or non-work setting. Eligibility to work in the United States. Preferred 6 or more months experience working in a position that requires meeting sales goals. 1 to 2 years of work experience in a customer service role, not specific to just Call Center. Strong aptitude for helping customers and a customer experience focus. Enthusiastic and personable, with the ability to adapt and thrive in constant change. Strong computer skills and ability to navigate through multiple screens. To apply, please reach out to ONE of our preferred recruiting suppliers listed above to express interest in a contract role with Cox Communications. Your Career at Cox From the valued customers we connect through our innovative communications services, to the employees we unite through exciting career opportunities, Cox is all about bringing people together and enhancing their lives. Cox is known for its pioneering efforts in cable, telephone and commercial services, industry-leading customer care, and its outstanding workplaces. We are always looking for talented professionals to join our team! Cox offers competitive salaries, an excellent benefits package (healthcare, pension, and 401k) and a best-in-class working environment. Cox is an equal employment opportunity employer, disabled/protected/veteran and a wholly owned subsidiary of Cox Enterprises. Learn more at: cox/. Statement to ALL Third Party Agencies and Similar Organizations: Cox Communications accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox Communications employees, or send to any Cox Communications facility. Cox Communications is not responsible for any fees or charges associated with unsolicited resumes. Organization: Cox Communications, Inc. Primary Location: US-AZ-Phoenix-1550 W Deer Valley Rd Employee Status: Regular Job Level: Individual Contributor Shift: Day Job - Schedule: Full-time Unposting Date: Ongoing
Posted on: Thu, 24 Jul 2014 07:00:05 +0000
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