Linking Customer Experience Metrics to ROI: A Measurement Holy Grail, Or an Attainable and Actionable Goal for Any Company? We will discuss the importance for businesses to understand the changing landscape of customers’ product and service decision dynamics, especially their reactions to, and future action intentions resulting from, transactional experiences and strategic vendor relationships. Find out more about our webinar on the 22nd May 2014 here: beyondphilosophy/thought-leadership/webinars/linking-customer-experience-metrics-roi
Posted on: Sat, 10 May 2014 07:16:07 +0000