Listening is probably the most important. I think a mediator has - TopicsExpress

Listening is probably the most important. I think a mediator has to be able to stay impartial in the sense of not taking sides. I think that helping people communicate so that they understand each other is a big deal. People speak past each other very often and [it’s important] to help them actually hear each other and what they’re saying…. Sometimes people take a seemingly intractable position and we need to explore the concerns that are behind that position. Those concerns might be negotiable even if the positions themselves are not. - Dr. William Jacobsen, Most Valuable Peacemaker 2014 LAST CHANCE to sign up for the amazing workshop with Dr. Jacobsen. Learn to #TeachLikeAHero this Saturday!

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