Location: San Ramon, CA, United States Last Date to Apply: Nov 01, 2013 Designation: Senior Service Delivery Manager Qualification: B.Tech Desired skills Solid experience on Transition and Transformation End User Computing (EUC) Service desk & Desktop support Pre-Sales activities Job Description The Service Line Management role within End User Computing (EUC) group is focused on the delivery of EUC services to customers serving as a key interface between the customer, the customer focused delivery teams and the rest of the HCL organisation. The vision for the Business Unit is to be the Best-in-Class End User Computing Services provider that creates Business Value for our customers, a great personalized service experience for end users and build a work culture of innovation & collaboration to harness the potential of our employees and partners. Each Service Line Manager will be assigned with transition and transformation accounts and responsible for a smoother handover to the delivery organization. They are accountable for the success of the transition and transformation project that they are involved in. A good knowledge of broad set of EUC services (Service desk & Desktop support), relevant support processes and methodologies, experience of large scale service delivery and transition project management, a high degree of cultural sensitivity and excellent communication skills are critical for the role. ROLES AND RESPONSIBLITIES The primary objectives of the Role are For assigned projects ensure successful execution of Due Diligence and Transition to Steady State Operations For assigned transformation projects ensure successful execution and proper hand over to steady State Operations Work closely with Sales team and participate in pre-sales activities that includes solution development and presentations to customers Work upon the assigned RFP to validate the SOW as well create/edit as required and sizing for the EUC service tracks. Should get involved in Pre-sales activities like providing due diligence, Client environment assessment report, sizing and solution presentation.
Posted on: Wed, 23 Oct 2013 12:06:51 +0000
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