Looking for Regional Service Technician Job Snapshot Employee Type:Full-Time Location:Salinas, Monterey CA Salary $15-19 per hour depending on experience Job Type:Installation - Maint - Repair, Grocery, Information Technology Experience:1 to 3 years Date Posted:11/13/2014 Job Description Key Responsibilities include: · Manage assigned service zone to ensure service calls are completed within the Service Level Agreement while following company policy related to inventory management, service call management, safety initiatives, and others · Troubleshoot and repair failed IT hardware in retail store and/or office settings · Pick up shipped good service parts and drop off defective service parts on a timely basis · Provide exceptional customer service · Edit all aspects of web-based service tickets assigned to the service zone (includes providing in route and onsite statuses, comprehensive notes, resolution information, equipment information, and closure detail) · Performance review metrics include the following: · SLA achievement · Customer Service scores · Inventory movement and accuracy · Safety · Compliance related training and follow through · Service call management · Maintain spare and parts inventory in van for multiple customer environment; record accurate usage of service parts as dictated by the service management system; Maintain constant adherence to inventory control practices and standards · Keep vehicle orderly, clean, and maintained in accordance with company and manufacturer recommended maintenance schedules · Focus on safety at all times – including maintaining a safe driving record Additional Responsibilities may include, but are not limited to: · Complete ad hoc or project-based IT hardware installation tasks and support cabling projects as needed · Complete staging / integration services of IT hardware as needed · Installation or cabling projects may require travel · Extensive driving required in company provided vehicle · May be assigned other duties as needed Job Requirements Qualifications: The following are preferred or desired unless specifically stated: · High school diploma or equivalent required; AS/BS degree in related technical field highly desired o Without a degree, industry certification A+, Net+, Server+, or similar required o Minimum 1 year point of sale repair and IT equipment repair experience highly desired o Minimum 1 year previous in-store retail work experience preferred o Must be conscientious about safety; good driving record and driving habits required o The company places a premium on individual integrity and accountability o Must be mechanically inclined and have the ability to troubleshoot IT hardware to sub-assembly level o Prior low voltage voice and data cabling experience preferred o Excellent customer service skills required to properly interface with end-user customers; good verbal and written communication skills required; documentation skills required to provide accurate notation, billing, and parts order information in web-based service calls o Must possess: a strong sense of urgency in managing both Service Level Agreement (SLA) repair and inventory turn times; the ability to work in adverse repair/installation environments and diffuse stressful situations; and the ability to work independently while being a strong team player as needed o Must be physically able to lift and carry up to 50 pounds and sit for extensive periods of time while driving; Must also be able climb a ladder up to 15’ high and pass various certification tests (Weights & Measures, etc) o Company provides retail-oriented technology services 24/7/365, this position requires technician to be willing and available to work evenings, weekends, and holidays and be on-call to support retail clients To apply contact [email protected]
Posted on: Mon, 01 Dec 2014 22:34:14 +0000
Trending Topics
Recently Viewed Topics
© 2015