MCDC should consider this if they think that they have to provide SERVICE to the PEOPLE of MANDALAY! _____________________________________________________ SINGAPORE: To provide more timely feedback on municipal issues in Singapore, the public can now make use of OneService - a mobile app for Android and iOS users. Minister in the Prime Ministers office Grace Fu, who is also the Minister overseeing the Municipal Services Office (MSO), launched the app on Sunday (2015 Jan 25). [ mnd.gov.sg/mso/index.htm ] The app aims to make it easier and faster for the public to report any issues they encounter. For starters, feedback can be submitted according to categories such as Animals, Cleanliness and Roads and footpaths instead of agencies. This way users do not have the added worry of identifying the agency in charge of a particular issue. The app will automatically channel all feedback to the relevant agencies so more timely service and response can be provided. Plus, the geo-tagging function in the app will automatically pinpoint the exact location of the problem, while the photo-taking feature will provide a clearer picture to agencies. . Ms Fu said there is scope for agencies to improve in their delivery of municipal services - particularly in areas where multiple agencies need to be involved or when the issue is complex in nature. She added that with the app, it will be more convenient for the public to give their feedback and the MSO will progressively enhance the app to be even more user-friendly. According to MSO, agencies will send an acknowledgement reply upon receiving a feedback. While turnaround time may vary from case to case, users can expect a response within a week of submission for straightforward municipal-related issues. Feedback requiring further investigation or review may take up to three weeks. . _______________________________________________ New mobile app OneService enables one-stop municipal feedback . By Hetty Musfirah Abdul Khamid, Channel NewsAsia POSTED: 25 Jan 2015 . [ PHOTO : A screengrab of the OneService mobile app.] . channelnewsasia/news/singapore/new-mobile-app-oneservice/1613666.html .
Posted on: Sun, 25 Jan 2015 06:55:35 +0000