MI0040 –Technology Management Q1. Define the term technology. Write a short note on evolution and growth of technology. (Definition – 2 marks, Description on evolution – 5 marks, Growth of technology- 3 marks)10 marks Q2. Citing an example, state and explain the reasons that compel a company to go for the new technology. (Stating with an example -2 marks, Reasons and describe – 8 marks) 10 marks Q3. Describe some characteristics of technology forecasting. Explain in brief about the six phases in technology forecasting process. (4 characteristics – 4 marks, 6 phases of technology – 6 marks) 10 marks Q4. Write a short note on technology strategy. Explain in brief about the innovation management. (Explanation – 3 marks, Describe – 7 marks) 10 marks Q5. What is the importance of technology diffusion? What are the benefits of technology absorption? (Importance- 5 marks, 5 benefits – 5 marks) 10 marks Q6. Explain the implementation of new technology. Briefly describe the automation decisions. (Explanation- 5 marks, Description of automatic decisions – 5 marks) 10 Marks MI0041 –Java and Web Design Q1. Explain the browser components and its features (Listing the browser components-2 marks, explanation- 3 marks, Features-5 marks) 10 marks Q2. Describe in detail the building of webpage (description- 10 marks) 10 marks Q3. How to use forms? Explain with an example (Instruction to use forms- 5 marks, Example – 5 marks) 10 marks Q4. Give an example for cascade style sheets and explain editing with cascade style sheets in detail. (Define cascade sheet – 2 marks, Explanation of editing feature- 3 marks, Example and illustrating – 5 marks) 10 marks Q5. Describe the working of search engine. What are the different types of search engine? Explain with its application. (Working of search engine- 5 marks, Different type of search engine- 3 marks, Explain with its application - 2 marks) 10 marks Q6. List the benefits and drawbacks of Lamp stack (benefits- 5 marks, drawbacks- 5 marks) 10 Marks SEM 4 OPERATIONS MANAGEMENT(OM) SUMMER 2013 OM 0015 – MAINTENANCE MANAGEMENT 1 Write short notes on break down or corrective or remedial maintenance. (Explanation of break down or corrective or remedial maintenance; Objectives of break-down or corrective maintenance; Characteristics of break-down maintenance system; Advantages of break-down maintenance system; Disadvantages of break-down maintenance system – 10 marks i.e. 2 marks each) 10 marks 2 Explain the planning principles in maintenance management. (Organising planning functions with separate responsibility and identity; Making planners to concentrate on future works as one of their primary tasks; Asking planners to maintain simple base files as part of their work systems; Training planners to expertise their job and dictate the job requirements through their dedicated work plans; Helping planners to recognise the skill of the crafts required and arrange; Organising planners to work sample their tasks while execution and hence measure the planning effectiveness- 10 marks i.e. 1.67 marks each) 10 marks 3 The principles used in scheduling are the ones that enable us to achieve the objectives of forecasted skill levels for each task. Routine maintenance needs the use of these principles, as they create a framework for successful scheduling of planned work. Each principle sets the guidelines on how the maintenance should handle different scheduling processes. Briefly explain these principles. (Six principles – 10 marks , equal marks distribution for each point) 10 marks 4 The equipment failure rate has a characteristic behaviour and is similar to the life cycle of the product. For better planning and control, it is important to know the characteristics and the nature of occurrence of failures over a period of time of the equipment in use. The graph indicating the failure pattern resembles a bath tub and hence is called ‘Bath Tub Curve’. This failure distribution over the life of equipment was developed by ‘Weibull’ and hence known as the ‘Weibull distribution graph’. Explain the three phases of Weibull Distribution Graph / bath tub curve representing life of the equipment. (Infant mortality phase – 4 marks; Useful performance phase- 2 marks; Ageing phase-4 marks) 5 Overall Craft Effectiveness (OCE) applies specifically to the productivity of the craft resources. OCE supports and understands maintenance as a profitable business opportunity. What are the three elements of OCE? (Craft Utilisation – 4 marks; Craft Performance with best of effectiveness – 3 marks; Craft Service Quality- 3 marks) 10 marks 6 As in any process, all the inputs are provided for maintenance department to transform into output from their maintenance activities. These activities when systematically conducted become the work management process. There are many steps to be followed in the total work management process. Explain these in brief. (Identifying work; Select work; Plan work; Schedule work; Execute work; Close work; Feedback -10 marks i.e. nearly 1.67 marks each) 10 marks OM 0016 – QUALITY MANAGEMENT Q1. Write short notes on the Quality planning an element of Quality management. (Set up quality objectives -4 marks; Identify quality requirements- 2 marks; Plan for a QMS – 2 marks; Plan for process execution- 2 marks) 10 marks Q2. What are the steps to the Fade QI model? (Focus – 3 marks; Analyse – 3 marks; Develop- 2 marks; Evaluate-2 marks) 10 marks Q3. Quality costs are the costs associated with preventing, evaluating and rectifying defective work. These costs are enormous, running at 20% - 40% of sales. Describe the various quality costs. (Prevention Costs – 2 marks; Appraisal Costs – 2 marks; Failure Costs -2 marks; Internal Failure Costs – 2 marks ;External Failure Costs – 1 mark; Total Cost of Quality- 1 mark) 10 marks Q4. Quality culture can be defined as the incorporation of quality in the overall system of an organisation which leads to a positive internal environment and creation of delighted customers. The essential tool for implementation of such a culture is a changed mindset at all the levels of management. Explain in brief the Key drivers for developing quality culture.(Provide quality goals and measurements at all levels; Provide evidence of management leadership; Provide for self-development and empowerment; Provide participation to inspire action; Provide recognition and rewards – 10 marks , i.e. 2 marks each) 10 marks Q5. List the checklist of the third criterion” Ability to regulate” of self-control in the service sectors.(Job design – 6 marks; Changes in job design – 2 marks; Handling problems – 2 marks) 10 marks Q6. Explain the six basic stages of TQM. (Stage 1- 1 mark; Stage 2 – 1 mark; Stage 3- 2 mark; Stage 4- 2 marks; Stage 5- 2 marks; Stage 6 -2 marks) 10 marks OM 0017 – ADVANCED PRODUCTION AND PLANNING CONTROL Q1. A large number of forecasting methods are available. Discuss the categories/classification of forecasting methods. (Opinion and judgmental (Predictive) methods : Explanation- 0.5 marks; Methods under this category- 4 marks, Time series methods or quantitative methods Explanation- 0.5 marks; Methods under this category- 5 marks) 10 marks Q2. Explain how economic order quantity can be calculated by Model 1: EOQ with Uniform Rate of Demand and Instantaneous Replenishment. (Type of model and how it is developed-1 mark; Assumptions of the model – 2 marks; Graphical representation of the varying inventory levelwith time (along with explanation)- 3 marks; Formulae for(Total annual inventory cost, Total annual ordering cost ,Total Annual Holding Cost)- 2 marks; Determination of EOQ for Model 1 – 2 marks) 10 marks Q3. The priority rule is a systematic procedure for assigning priorities for awaiting jobs. The common problem faced in most of the companies is assigning priority with respect to the job on hand for production. When there is a set of orders to be executed, the question of prioritising arises. Priority rules give the solution to the priority problems faced by companies. Explain in brief about priority rules for scheduling? (Major criteria for selecting priority rules- 1.75 marks; classification of priority rules – 1.25 marks; definition of major criteria rules- 4.5 marks; definition of priority criteria rules – 2.5 marks) 10 marks Q4. A Flexible Manufacturing System (FMS) is a manufacturing system comprising a set of similar and/or corresponding numerically controlled machines, which are connected through an automated transportation system. What are the fundamental building blocks and benefits of FMS?(Workstations.(explanation and list of various workstations) – 2 marks; Automated Material Handling and Storage system.(explanation and functions) – 2 marks; Computer Control System.(explanation and functions) – 2 marks; Potential benefits (tangible and intangible) of establishing FMS- 4 marks) Q5. Supply chain management is essential for the success of every company and to satisfy customer demand. Supply chain management plays a critical role in the success of the company. Supply chain management is equipped to deal with anything from flow of products to unexpected natural disasters. Supply chain management diagnoses the problem and innovatively works around the problems. Explain the impact Supply chain management has on business. (Explanation of impact on business Reduce operating costs – 3 marks; Improve financial position- 3 marks ; Boost customer service – 3 marks; conclusion -1 mark) 10 marks Q6. Quality Planning is defined as a “Systematic process that translates the quality policy into measurable objectives and requirements, and lays down a sequence of steps for realising them within a specified timeframe.” Explain the elements associated with quality plan. (Explanation of: What needs to be checked? – 2 marks; What is the most suitable way to check? - 2.5 marks; When should the check be carried out? – 2 marks; Who should be involved in the checking?- 1 mark; What quality materials should be used?- 2.5 marks) 10 marks OM0018 –Technology Management Q1. Define the term technology. Write a short note on evolution and growth of technology. . (Definition – 2 marks, Description on evolution – 5 marks, Growth of technology- 3 marks) 10 marks Q2. Citing an example, state and explain the reasons that compel a company to go for the new technology. (Stating with an example -2 marks, Reasons and describe – 8 marks) 10 marks Q3. Describe some characteristics of technology forecasting. Explain in brief about the six phases in technology forecasting process. (4 characteristics – 4 marks, 6 phases of technology – 6 marks) 10 marks Q4. Write a short note on technology strategy. Explain in brief about the innovation management. (Explanation – 3 marks, Describe – 7 marks) 10 marks Q5. What is the importance of technology diffusion? What are the benefits of technology absorption? (Importance- 5 marks, 5 benefits – 5 marks) 10 marks Q6. Explain the implementation of new technology. Briefly describe the automation decisions. (Explanation- 5 marks, Description of automatic decisions – 5 marks) 10 Marks SEM 4 PROJECT MANAGEMENT(PM) SUMMER 2013 PM 0015 – QUANTITATIVE METHODS IN PROJECT MANAGEMENT Q1. In order to include the cost aspects in the project scheduling, it is very much necessary to first define the cost-duration relationships for various activities in the project. Discuss Project Cost. (Explanation of direct and indirect costs – 2 marks; effect of crashing the activity on cost – 2 marks; direct cost-time relationship and indirect cost time relationship -– 3 marks; explanation of cost slope , total project cost – 3 marks) 10 marks Q2. Describe the importance of Business Forecasting.(Need for forecasting with examples – 5 marks; Two common approaches to forecasting – 5 marks) 10 marks Q3. Explain the steps of the project budgeting process. (5 steps X 2= 10 marks) 10 marks Q4. Describe how you can enter tasks in MS Project. (Task Information Box / Task Sheet – 6, Other Methods of Adding Tasks-4 )10 marks Q5. Write short notes on Network Diagram Chart. (Explanation of Network Diagram Chart – 2 marks, View the Network Diagram Chart- 2 marks; Elements of the Network Diagram Chart – 2 marks; The Network Diagram Box – 2 marks; Navigating the Network Diagram Chart- 2 marks) 10 marks Q6. Discuss the algorithm for solving the shortest-route problem. (Description of shortest-route problems – 2 marks; Description/discussion of the steps of the algorithm – 8 marks) 10 marks PM 0016 –PROJECT RISK MANAGEMENT Q1. Explain the various inputs and tools and techniques of qualitative risk analysis process. (Major inputs – 4 marks, tools and techniques – 6 marks) 10 marks Q2. The risk mitigation methodology describes the approach to control implementation. Explain the steps of the methodology. (8.75 marks for methodology, conclusion – 1.25 marks) 10 marks Q3. There are two main strategies to handle risks, negative risks and positive risks. Explain the Response strategies for threats (Negative Risks) .(4 X 2.5 marks for each strategy) 10 marks Q4. What are the tips to remove the top three project estimating risks? Explain in brief.(Explanation of tips – 9 marks; conclusion- 1 mark) 10 marks Q5. An organisation building a risk-based culture must offer incentives for incorporating risk into the project planning and control process. Analyse the concept of performance incentive.(Importance of offering incentives – 2 marks; Explanation of categories of incentive including the analysis of it motivates employees to take a particular course of action – 8 marks) 10 marks Q6. Explain project reviews and risk reassessment briefly. (Reasons for reviews and reassessment – 2 marks; Outcome of reviews – 2 marks; Explanation of: Schedule the review, Objectives for the review, Conduct the review - 6 marks) 10 marks PM 0017 –PROJECT QUALITY MANAGEMENT Q1. Discuss the various tools used for understanding data. (4 tools -10 marks , i.e. each tool 2.5 marks) 10 marks Q2. Write short notes on The Enterprise Project Management Model. (Brief Explanation of : Enterprise project management; Working of EPM within the model; Implementation of EPM; Advantages of an EPM System – 2.5 marks each , total 10 marks ) 10 marks Q3. Explain communities of practice (Definition and description of Communities of Practice (CoP) – 5 marks, The role of Communities of practice in helping organizations to compete globally through information sharing across the globe – 5 marks) 10 marks Q4. The project management initiative program is a six step process which is designed to bring about a measurement team from the introduction to the project management focused measurements through the design, the development and the implementation of the project management value measurement program. Explain the six steps in the project management initiative program. (6 steps X 1.67 marks = 10 marks) 10 marks Q5. Briefly explain the seven forces involved in the success of quality in project management. (7 forces X 1.25 marks = 8.75 marks , conclusion – 1.25 marks) 10 marks Q6. Explain briefly the Inspection-Planning and necessity in quality. 10 marks(Explanation inspection and the test plans – 2 marks ,activities of inspection planning – 2 marks, explanation of necessity in quality – 2 marks, basic principles - 2 marks, amount of inspection – 2 marks) PM 0018 –CONTRACTS MANAGEMENT IN PROJECTS Q1. Fixed price contracts have a pre-set price that the vendor must adhere to in performing the work and in providing materials. There are different types of fixed price contracts. Explain them. (5 fixed price contracts X 2 marks =10 marks) 10 marks Q2. Direct contracting is another procurement method that is used under a limited number of exceptional circumstances. Explain the Conditions for adopting direct contracting, requirements and steps for direct contracting (Conditions for adopting direct contracting-6 marks; Requirements – 2 marks and Steps for direct contracting – 2 marks) 10 marks Q3. Write short notes on Cost Plus Fee Contracts (Explanation of Cost Plus Fee Contracts – 1 mark, Features – 3 marks ,Conditions for adopting – 3 marks; Advantages and disadvantages- 3 marks) 10 marks Q4. The methods of selecting a consultant are designed to achieve the objectives of quality, efficiency, fairness and transparency in the selection process and to encourage competition. Discuss any 2 methods of selecting consultants. (explanation – total 2 marks, where appropriate – total 4 marks, Type of assignments for which this method of selection is adopted – total 4 marks) 10 marks Q5. The contract control process commences right at the beginning stage of bid document preparation inviting contractors to bid, and proceeds through the contract negotiation, contractor selection, monitoring and controlling of the contractor’s work and terminating the contract. Explain the areas that need attention for effective control of the contracts in a project. (Core competence of the project manager – 3 marks ; Requirements of the working system – 3 marks ; Use of Work Breakdown Structure (WBS) – 3 marks; Recognising the limitations with flexibility – 1 mark) Q6. Explain the need of Procurement law and what are its objectives? (Need – 5 marks; objectives – 5 marks)10 marks SEM 4 RETAILSUMMER 2013 ML0015 – Services Marketing and Customer Relationship Management Q1. Explain the concept of Service mapping with example.(Definition- 2 marks; explanation – 6 marks; example; 2 marks) 10 marks Q2. Write a short notes on: A. Factors that influence customer expectations ( factors – 5 marks) B. Pricing strategies followed in service organizations based on customer perceptions (Pricing Strategies- 5 marks) 5 +5 = 10 marks Q3. Explain the concept of Service Blueprinting with an example. ( Definition of service blueprint- 2 marks; explanation of service blueprint with example- 8 marks) 10 marks Q4. Explain the positioning strategies of services. (Definition of positioning of services- 2 marks; Explanation of positioning of services- 6 marks; Various types of positioning of services- 2 marks) 10 marks Q5. Discuss about the marketing of services in Banking sector, Airline industry, Hospitality sector. (Marketing of services in banking sector- 4 marks; Marketing of services in Airline industry- 3 marks; Marketing of services in Hospitality- 3 marks) 10 marks Q6. Write a short notes on: A. Service Delivery Process (Explanation – 1 mark; service delivery process- 4 marks) B. service Design (Definition- 2 marks; explanation – 3 marks) 5 +5 = 10 marks ML0016 – Advertising management &sales promotion Q1. Discuss the Visualisation strategy in advertising and the components of Visualisation strategy. ( Explanation of Visualisation in advertising - 4 marks; Components of Visualisation strategy- 6 marks ) 10 marks Q2. Describe the elements of execution of advertising in brief. ( Explanation of Advertising execution-2 marks; Elements of Execution- 8 marks) 10 marks Q3. Explain the persuasion techniques (any 10) used in advertising. (Definition – 2 marks; persuasion techniques- 8 marks)10 marks Q4. Describe the Tools and Techniques (any 10) of Sales Promotion in brief. [Tools and techniques(any 10)- each carry one mark] 10 marks Q5. What is a full service agency? What are specialist agencies? Why are they needed? (Full service agency- 8 marks; specialist agencies- 1 mark; need- 1 mark) 10 marks Q6. Discuss the following theories of Advertising :• The Cognitive-Response Theory • The Stimulus-Response Theory • The Dual-process Theory • The Resource Matching Theory • Cognitive Dissonance theory ( each carry 2 marks) 10 marks ML0017 – Mall Management Q1. Analyse the economic factors that affect the commercial real estate market in India? (Detailed explanation on economic factors – 10 marks) Q2. Elaborate the types of Psychographic Segmentation. (Detail explanation on concept of Psychographic Segmentation – 3 marks, Its main types – 7 marks) Q3. Explain the concepts: (i) Build to sell (ii) Build to rent (Detail explanation on Build to sell concept – 5 marks, Detail explanation on Build to rent concept – 5 marks) Q4. Briefly describe the 10 steps of hazardous material management. (Detail explanation on 10 steps – 9 marks, Hazardous Material data sheet diagram – 1 mark) Q5. What are the three main factors that influence maintenance of a mall? 10 Marks(Detailed explanation of 3 factors - 10 marks) Q6. Describe the 5 stages of emergency response in a mall according to FEMA. (Detail explanation of five stages - 10 marks) ML0018 – Project Management in Retail Q1.Describe the phases in the evolution of retail market. (Detailed explanation on phases in the evolution of retail market – 8 marks, Diagram – 2 marks) Q2.What are the tasks handled by a project manager to effectively manage a project?(Detail explanation on roll of a Project Manager – 8 marks, Listing 4Task Needs – 1 Mark, Listing 4 Team Needs – 1 mark) Q3. What are the relevant EIA activities for each stage in the project cycle?(Detail explanation on 6 stages – 8 marks, Diagram – 2 marks) Q4. Explain the Concept, Features, Functions, Types, Benefits&Considerations of RIS. (Detail explanation on concept - 2 marks, Detail explanation on features - 2 marks, Detail explanation on functions - 2 marks, Detail explanation on types - 1 mark, Detail explanation on Benefits - 2 marks, Detail explanation on consideration - 1 mark) Q5. Mention the elements that should be considered while formulating a project. (Detail explanation of 6 stages involved in project formulation in retail - 8 marks, Diagram – 2 marks) Q6. Discuss the various emerging trends of retail marketing. (Detail explanation of various types of retail marketing - 10 marks) SEM 4 TOTAL QUALITY MANAGEMENT(TQM) SUMMER 2013 QM0015 - ISOQS 9000 Elements Q1. Define Quality Management System. Explain the scope of Quality management system. (Meaning – 3 marks, Scope – 7 marks) 10 marks Q2. Explain Design review and Design verification. (Explanation of each – 5 marks) 10 marks Q3. Explain Product identification and traceability. (Explanation – 10 marks) 10 marks Q4. Explain in-process inspection and testing. Discuss Measurement system analysis (MSA) in QS 9000.(Explanation – 5 marks, MSA – 5 marks)10 marks Q5. a. Describe the inventory control as per ISO standards. (Description – 5 marks) b. Describe the procedural requirements that the organisation must follow while documenting the quality records. (Procedural requirements – 5 marks) 10 marks Q6. What are the advantages of employee training? What are the different activities an organisation should undertake while training the employees? (Advantages – 5 marks, Activities – 5 marks) 10 marks QM0016 - Managing Quality in the Organisation Q1. a. Discuss managing quality transformation in organisation. (Explanation – 5 marks) b. Explain the concept of quality in manufacturing & services.(Explanation – 5 marks) Q2.Explain the different steps of quality statements. Describe the factors in planning for quality (Steps – 5 marks, Factors – 5 marks) Q3. Explain the steps involved to determine customer satisfaction. Explain any two tools used to determine customer needs. (Steps – 5 marks, Two tools – 5 marks) Q4.Explain the importance of employee involvement for maximising quality. (Explanation – 10 marks) Q5.Explain the steps involved in an effective training needs analysis. (Steps – 10 marks) Q6.Define Business ethics. Differentiate between corporate cause promotions and corporate social initiatives. (Meaning – 4 marks, Differences - 6 marks) QM0017 - Quality Management System Q1. Explain the various principles of Quality Management Systems. (Meaning – 3 marks, Principles -7 marks) 10 marks Q2. Explain scope and goals of ISO/TS 16949. (Scope – 5 marks, Goals – 5 marks) 10 marks Q3. Explain the procedures and benefits of SA 8000. (Procedure – 5 marks, Benefits – 5 marks) 10 marks Q4. Explain the maturity levels of People Capability Maturity Model (People CMM) (Meaning - 2 marks, Maturity Levels - 8 marks) 10 marks Q5. What is ISO 22000? Describe the key elements. What are the benefits of ISO 22000? (Meaning – 2 marks, Elements – 5 marks, Benefits - 3 marks) 10 marks Q6. What is business excellence? Explain core themes of excellence. (Meaning –4 marks, Core themes – 6 marks) QM0018 - Quality Development Methods Q1.Define strategic quality management. Discuss the elements of strategic quality management (Meaning – 4 marks, Elements – 6 marks) 10 marks Q2. Explain the types, advantages and drawbacks of qualitative research. (Types - 4 marks, Advantages – 3 marks, Drawbacks – 3 marks) 10 marks Q3. Define skill based quality management. Explain the guidelines of change management. (Meaning – 4 marks, Guidelines – 6 marks) 10 marks Q4. Explain the modelling techniques of value engineering (Meaning – 2 marks, Modelling Techniques – 8 marks) 10 marks Q5. Elucidate the key features of kaizen. Discuss the implementation of kaizen. (Meaning - 2 marks, Features – 4 marks, Implementation – 4 marks) 10 marks Q6. Explain Just in Time and Kanban. (Explanation – 5 marks each) 10 marks
Posted on: Tue, 02 Jul 2013 03:30:37 +0000