Many corporations are not interested in consumer satisfaction as much as they are in consumer dissatisfaction. A satisfied customer is one they never hear form or who stays loyal to the brand even if the bran is disloyal to the consumer. Rather than work to keep customers satisfied, corporations spend more time and money figuring out how to mismanage the dissatisfied customers.---THE CONSUMERIST MANIFESTO HANDBOOK
Posted on: Sun, 03 Aug 2014 01:10:38 +0000
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