Me: Yes, I am calling to discuss John Higgins account. He passed - TopicsExpress

Me: Yes, I am calling to discuss John Higgins account. He passed away on 8/4. Yadkin River Radiology: Well, the bill still has to be paid. (Literally the first words spoken to me in the conversation.) Me: Yes, I know. I am calling to verify the balance due. Yadkin River Radiology: Oh. Well the reason I said that is a lady recently called that is getting a pension from her dead husbands estate and she didnt think she had to pay the bill. Me: Could we just verify the balance due so I can get a check out to you today? (On the inside I was saying-wow! Classy, lady. Really classy.)

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