Member Services Coordinator-Rockville Summary: The primary objective is to coordinate functions within the Member Services Department of an Association Management Company (AMC), encompassing member recruitment, retention and engagement efforts. This role has significant interaction with members, prospects and staff. Management of the following projects includes: Serve as Member Services lead on at least one client, handle publication inventory and sales for all clients, answer phones, coordinate client event registrations, and other various responsibilities that support the goals and objectives of this department. This is a great opportunity to learn association management skills. Specific Responsibilities •Serves as first point of contact for members, prospects and staff. •Answers phones in a timely manner. •Responds to member inquiries in a timely manner. •Properly enters data to ensure the integrity of the database and member information. •Uses database to develop prospect lists and information for recruitment activities. •Coordinates annual dues process, including emailing and mailing dues, reconciling payments with accounting, sending receipts, etc. •Ensures timeliness and accuracy of membership information online. •Responds to staff requests for membership information and prepares reports from the database. •Informs staff of membership activities and promotions. •Sends membership kits and information, as appropriate. •Manages publications inventory and fulfills publications sales for client associations. •Stays apprised of association activities, policies, and services. •Assists in providing administrative support for Boards and committees. •Understands and operates within client budgets and scopes of work. •Maintains appropriate inventory of letterhead and supplies and orders, as necessary. •Coordinates event registration process, including developing and testing online registration forms, entering registrations into database, sending registration confirmations, printing badges and assisting with developing the event shipment. •Handles onsite registration at client meetings. •Performs additional duties as assigned. Salary in the 30s, commensurate with experience. Email cover letter and resume to hzimmerman@mgmtsol. Requirements Position Requirements •Bachelor’s degree preferred or equivalent work experience. •Proficient in MS Office (Word, Excel, PowerPoint). Knowledge of FileMaker Pro database programs a plus. •Strong verbal and written communication skills. •Accuracy a must. •Great organizational skills and attention to detail. •Excellent, articulate, personable and diplomatic customer service skills. •Ability to multitask, work independently and work efficiently under deadlines. •Possess a positive team-player attitude. •Experience in non-profit membership development, a plus. •Proven project management skills.
Posted on: Sun, 26 Jan 2014 22:34:06 +0000
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