Members, we sincerely apologize to all of you experiencing delays in getting the enrollment & benefit information you truly need. We understand this has not been a good first experience for new members & has also been frustrating for our longtime members who have come to expect a very high level of customer service from us. Please know were working very hard to deliver everything you need. Unfortunately, our problems reflect what is happening industrywide, as you & thousands like you are applying for new coverage within a limited window of time. We want to assure you this problem is temporary & are working quickly to get back to the level of customer service you expect. During this time, weve: - extended our Call Center hours - added more than 800 new call center representatives - added more options to access benefits, confirm overage, pay a bill or print a temporary ID card Thank you for hanging in there with us as we work to regain your trust. View more here: shout.lt/pw4t
Posted on: Sun, 19 Jan 2014 16:34:32 +0000
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