Michele Masterfano: Customer Service Meets Social Media - by - TopicsExpress

Michele Masterfano: Customer Service Meets Social Media - by Michele Masterfano >Customer service has been on my mind lately. Bad customer service, that is. I recently cancelled a local newspaper, asking for a refund of the remaining balance in my account; it not only took two months to get that refund, it took me threatening to out them on this blog. The day that went into my final email to them, I had a response back from the publisher. And then I got my refund... ow.ly/2xFgdw

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