Michigan First Credit Union - Lathrup Village, MI Member Services Representative- Part Time Call Center PLEASE NOTE THERE ARE 2 OPEN POSITIONS FOR THIS EMPLOYER Part- Time Member Service Representatives (15- 28 hours per week) Are you committed to service? Do you have a proven track record of being a strong communicator over the phone? Are you a top performer looking to work at a great Credit Union? Michigan First Credit Union, the only place to do your banking, is a state of the art, progressive Credit Union located in Lathrup Village, Michigan with branch locations throughout Southeastern Michigan. We have approximately 250 team members and were growing! We focus on serving our valued members and being the best and most highly regarded financial institution. Awards Michigan First Credit Union has been the proud recipient of: 2013 the Detroit Free Press Top Work Places 2013 Metro Detroit 101 Best & Brightest Company to Work For About Us 90,000 members, operating from nine branches in Metro Detroit Member Services Call Center 7 days a week from 7 a.m. to 7 p.m. Assets of more than 640 million dollars On-site gym and Game Room at the Evergreen location All branches offer free coffee, cappuccino and hot cocoa We are looking for enthusiastic, personable sales and service Member Service Representatives to join our team. The ideal candidates will have a proven track record of providing phenomenal service, preferably in a financial and/or retail environment. This team member must be able to work flexible hours including weekends to help support the 24/7 call center needs. Responsibilities Include: Provide excellent service for members by telephone, email, internet, or mail. Determine members financial services needs, and recommend services and products that address these needs. Process basic financial transactions for members including such functions as opening and closing of accounts, provide members with current account information, issuing checks, processing deposits and withdrawals from accounts, issuing certificates, drafts and other negotiable instruments. Respond to routine member inquiry regarding the operation of accounts, access to services, account discrepancies, adding or reducing service features on various accounts, and assisting members. Operates computer CRT terminal to accurately post transactions, access account information, balance transactions, and generally update member account transactions and information. Exceeds all member service standards of the credit union and is an advocate of our culture. Qualifications: High school diploma or general education degree (GED), Associates Degree in business or related field is preferred. Call center experience preferred. Previous bank, credit union or financial institution experience a plus. Ability to learn or be familiar with the differences in a basic number of products and services offered by other financial institutions to those offered by the credit union. Must be able to type 40 to 50 wpm. Strong mathematical skills required. Proficiency in Microsoft Office (excel and word) and Internet Explorer. Excellent written and verbal communication skills. Strong interpersonal skills and professional demeanor; ability to interact at all levels within our organization, in a team based environment and with the public. Ability to handle sensitive information with complete confidentiality. Ability to problem solve, focuses on effectiveness, be organized, flexible, self –directed and have a sense of urgency. COMPETENCIES: Problem Solving – the individual can identify and resolve problems in a timely manner, gathers and analyses information skillfully. Judgment – the individual displays willingness to make decisions, exhibits sound and accurate judgment and makes timely decisions. Planning/Organizing – the individual prioritizes and plans work activities by using time efficiently and develops realistic action plans. Safety/Security – the individual observes safety and security procedures and uses company equipment and materials properly and in accordance with policies. Member Service – the individual manages difficult or emotional member situations. Responds promptly to needs, obtaining feedback to improve service and meets commitments. Communications – speaks clearly and professionally in positive or negative situations. Listens and gets clarification before responding. Written communications are clear and informative, edited for spelling and grammar. Ability to read and interpret written information effectively including numerical data. Teamwork – balances team and individual responsibilities. Exhibits objectivity and openness to others views. Contributes to building a positive team spirit. Gives and welcomes feedback. Professionalism – approaches others and members in a tactful manner. Responses well under pressure including treating others with respect and consideration regardless of their status or position. Demonstrates accountability for their own actions. Attendance/Punctuality – is consistently at work and arrives on time including arriving on time at meetings. Michigan First offers one of the strongest benefit programs around including a high portion of paid coverage for medical, dental, vision, disability & life insurance and 401(k) with credit union match, & tuition reimbursement. Our extensive training program and state-of-the-art learning system is designed to prepare you so you are both business savvy and confident when working with our members. Michigan First Credit Union is an Equal Opportunity Employer Required Skills Required Experience Full-Time Member Service Representatives Are you committed to service? Do you have a proven track record of being a strong communicator over the phone? Are you a top performer looking to work at a great credit union? Michigan First Credit Union, the only place to do your banking, is a state of the art, progressive company located in Lathrup Village, Michigan with branch locations throughout Southeastern Michigan. We have approximately 250 team members and were growing! We focus on serving our valued members and being the best and most highly regarded financial institution. Awards Michigan First Credit Union has been the proud recipient of: 2013 the Detroit Free Press Top Work Places 2013 Metro Detroit 101 Best & Brightest Company to Work For About Us 90,000 members, operating from nine branches in Metro Detroit Member Services Call Center 7 days a week from 7 a.m. to 7 p.m. Assets of more than 640 million dollars On-site gym and Game Room at the Evergreen location All branches offer free coffee, cappuccino and hot cocoa We are looking for energetic, personable sales and service Member Service Representatives to join our team. The ideal candidates will have a proven track record of providing phenomenal service, preferably in a financial and/or retail environment. This team member must be able to work flexible hours including weekends to help support the 24/7 call center needs. Responsibilities : Provide excellent service for members by telephone, email, internet, or mail. Determine members financial services needs, and recommend services and products that address these needs. Process basic financial transactions for members including such functions as opening and closing of accounts, provide members with current account information, issuing checks, processing deposits and withdrawals from accounts, issuing certificates, drafts and other negotiable instruments. Respond to routine member inquiry regarding the operation of accounts, access to services, account discrepancies, adding or reducing service features on various accounts, and assisting members. Operates computer CRT terminal to accurately post transactions, access account information, balance transactions, and generally update member account transactions and information. Exceeds all member service standards of the credit union. Being an advocate of Michigan First culture. Qualifications: High school diploma or general education degree (GED), Associates Degree in business or related field is preferred. Call center experience preferred. Previous bank, credit union or financial institution experience a plus. Ability to learn or be familiar with the differences in a basic number of products and services offered by other financial institutions to those offered by the credit union. Must be able to type 40 to 50 wpm. Strong mathematical skills required. Proficiency in Microsoft Office (excel and word) and Internet Explorer. Excellent written and verbal communication skills. Strong interpersonal skills and professional demeanor; ability to interact at all levels within our organization, in a team based environment and with the public. Ability to handle sensitive information with complete confidentiality. Ability to problem solve, focuses on effectiveness, be organized, flexible, self –directed and have a sense of urgency. COMPETENCIES: Problem Solving – the individual can identify and resolve problems in a timely manner, gathers and analyses information skillfully. Judgment – the individual displays willingness to make decisions, exhibits sound and accurate judgment and makes timely decisions. Planning/Organizing – the individual prioritizes and plans work activities by using time efficiently and develops realistic action plans. Safety/Security – the individual observes safety and security procedures and uses company equipment and materials properly and in accordance with policies. Member Service – the individual manages difficult or emotional member situations. Responds promptly to needs, obtaining feedback to improve service and meets commitments. Communications – speaks clearly and professionally in positive or negative situations. Listens and gets clarification before responding. Written communications are clear and informative, edited for spelling and grammar. Ability to read and interpret written information effectively including numerical data. Teamwork – balances team and individual responsibilities. Exhibits objectivity and openness to others views. Contributes to building a positive team spirit. Gives and welcomes feedback. Professionalism – approaches others and members in a tactful manner. Responses well under pressure including treating others with respect and consideration regardless of their status or position. Demonstrates accountability for their own actions. Attendance/Punctuality – is consistently at work and arrives on time including arriving on time at meetings. Michigan First offers one of the strongest benefit programs around including a high portion of paid coverage for medical, dental, vision, disability & life insurance and 401(k) with credit union match, & tuition reimbursement. Our extensive training program and state-of-the-art learning system is designed to prepare you so you are both business savvy and confident when working with our members. Michigan First Credit Union is an Equal Opportunity Employer. Required Skills Required Experience
Posted on: Thu, 30 Jan 2014 13:46:25 +0000
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