Momcat~ This is the reply I received after providing the order # and item #. After this response, I called customer service to further clarify the issue. ★★★★★★★★★★★★★★★★★★★★★ age From Customer Service Hello, Thanks for writing back and clarifying the issue. From your message, I can understand that youre concerned about your order of OxGord Pet Stoller, Navy Blue from Order ID: 102-0769385-8629022. If youre referring to this order, Id be glad to help you with this. Please let us know so that we will check it for you. If this one isnt the order you are referring to, to avoid the inconvenience of providing you the wrong information Id suggest you to write us back with the information listed below so that we can check and help you in best possible manner. Please visit the following link to provide the information we requested: amazon/rsvp-mi?c=wwdyffwt3722795611&q=o2r --complete name of the item/s --order number --date of purchase Im sorry if this additional step might cause you any inconvenience. I hope youll understand that this will help us in assisting you more precisely and we appreciate your understanding, patience and cooperation. Once we receive the requested information, well get back to you as quickly as possible. If you wish to discuss this real-time, please dont hesitate to contact us via phone or chat. To contact us via phone: amazon/clicktocall To contact us via chat: amazon/clicktochat Were available 24 hours a day, 7 days a week. We look forward to hearing from you again. Best regards, Rachel Did I solve your problem? Yes No Your feedback is helping us build Earths Most Customer-Centric Company. Thank you. Amazon Original Message -------------- 01/20/15 23:27:35 PST NAME: Linda Chambers COMM ID: ***************** ORDER NUMBER: ***************** COMMENTS: Contains: Order #: ***************** Premium Slim PC Matte Hard Case for Huawei Ascend Mate 2 4G (Sky Blue) Thank you for your prompt response. Id like to clarify the issue. The phone cases arrived in perfect condition. The box that they were shipped in was immaculate. My cat, HRH BlueBelle, is upset because the box is too small for her to lay down in. Her Facebook followers suggested we bring the issue to your attention. (She has over 10,000 worldwide) There is video on her page showing her trying to lay down. She wants a bigger cat sized box. :) Linda Chambers ToogaTales
Posted on: Wed, 21 Jan 2015 18:47:52 +0000
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