My email to NetSpend customer [dis]service: I called again to resume pursuit of a refund. Was first told that a Walgreens manager could call and a refund would be granted. Manager did call while I was there and NetSpend refused to facilitate a refund. Called AGAIN and was told to call PayPal OR buy yet ANOTHER card which the first card could be used with. Called PayPal at the number NetSpend provided, and was transferred to PayPal Prepaid MasterCard. Was finally told that the process would take 30 DAYS. Attempted after to purchase a PayPal MasterCard but it required $20 while I only had $10 due to $40 being tied up in NetSpend Reload. Attempted after that to open a cardless account with PayPal MasterCard. Was told I could order a card for free on site, which I did. Due to inconsistency of what I was told - with this email not even being honored at one point by flat out denying a refund, sending me in circles, and threatening to hold money for 30 days if I didnt go buy yet ANOTHER card, initially hiding required info under a flap, misleading the customer on the automated system by only giving options to enter a card number OR report a card lost/stolen/never received, I WILL file a complaint with the FTC. I hope NetSpend is forced to pull their Reload Pack or reorganize their system to actually be able to meet customer needs. Even not gluing down the flap with the important fine print on the inside would be an awesome start. Will also not support any store which carries NetSpend. *Note: I didnt even MENTION the HOLD TIMES.
Posted on: Wed, 16 Apr 2014 01:49:21 +0000
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