My happy today. .I spent nearly an hour on the phone with a - TopicsExpress



          

My happy today. .I spent nearly an hour on the phone with a customer trying to get her tv back on..she had no clue what she was looking at. I asked her a few times if there was someone who could help her, son, grandson. .no...her husband passed away last year and her daughter moved away, could we please start over..we did and slowly but surely we got everything figured out.She was so happy and so apologetic for the hour we were on the phone. I told her it didnt matter as long as we fixed it. She asked to speak to my supervisor to tell him how grateful she was. That was the best happy yet.
Posted on: Sun, 30 Mar 2014 01:10:52 +0000

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