My niece just posted this to Kay Jewelers: I thought Id share Devanie Viaene Shaw BUYER BEWARE: Please reconsider if you are thinking of buying a diamond from here. We purchased my diamond from here and when I sent it into my insurance company to get a personal property insurance quote their gemologists said that the information on the IGI card was greatly exaggerated and Kay basically lied about the quality of my diamond. We then sent it to Kays corporate office for them to evaluate this claim and they had my ring for 3 months with no resolution! It was sitting on someones desk in the fabled diamond department for 2 months without anyone looking at it. Finally when they did examine it, the response was that they refuse to replace it. We finally told them to just send it back because we are pursuing legal action and they sent the ring back in pieces with the diamond out of the setting. The store manager resorted to sending the ring to a local jeweler to fix it and I still don have it back 3 months after we started this journey...Bottom line: they are frauds and dont stand by their brand. Shop elsewhere! UnlikeUnlike · · 2 hours ago Top Comments You and 2 others like this. Monica Good Write a comment... Devanie Viaene Shaw I recommend if you have a diamond from Kays that you have it checked by a third party to see if it matches the certified IGI card you got with it. My insurance company indicated that this is not the first time they have seen this issue with Sterling Inc. (Kay) Jewelers. Though, once you discover the fraud they will likely not do anything about it outside of the legal system. Unlike · Reply · 1 · about an hour ago Devanie Viaene Shaw Monica GoodMonica yes! Like · Reply · 24 minutes ago Monica Good Devanie may I share this? Like · Reply · about an hour ago Kay Jewelers We apologize for your experience. So we may offer assistance in resolving this matter, please send us your contact information at kay/facebook. Like · Reply · 2 hours ago Devanie Viaene Shaw I filled out the form the link brought me to, though my case specialist and about 30 customer service representatives already have my information. On the form I included the report I filed with the Better Business Bureau. Like · 2 · 2 hours ago Monica Good Write a reply...
Posted on: Wed, 04 Jun 2014 23:16:14 +0000
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