Mystery Shopper The one sure way to guarantee that your service personnel are doing what they should is to invest in a Mystery Shopping program and let them know. It is not a witch hunt; it is simply an additional reminder that they need to keep them on their toes. In today’s competitive environment it is essential to deliver outstanding Customer Service. It’s also critical to ensure that brand procedures and practices are delivered consistently throughout every part of your business. Businesses are increasingly seeing each customer not in terms of value of a single transaction but the value of that customer’s business over a lifetime. Businesses use Mystery Shopping for two reasons; 1. To reinforce frontline expectations. 2. To answer crucial questions about the customer’s experience. Our Mystery Shopping services, processes and systems are designed to eliminate inconsistency and to give you confidence in the business intelligence we gather.
Posted on: Fri, 26 Jul 2013 11:00:00 +0000
Trending Topics
Recently Viewed Topics
© 2015