#NATEWINED_JOB_UPDATES Date: 2014-09-16 07:20:04 Title: Customer Service Representative Company: Cassidys Associated Insurers Description: Position: Customer Service Representative (CSR) Summary Interact with customers to provide information in response to inquiries about Cassidy’s various products and services, explain processing procedures, as well as resolve client issues. Required Knowledge, Skills and Abilities . CSR Proficiency - Possess the ability to clearly communicate their knowledge of various insurance products, plans and programs; able to determine charges for services requested, collect deposits or payments, and/or arrange for billing; keep records of customer interactions and transactions, record details of inquiries, complaints, and comments, as well as actions taken; review insurance policy terms in order to determine whether a particular loss is covered by insurance; solicit sale of new or additional services or products. . Oral Communication – Speaks clearly and persuasively in positive or negative situations; listens well and gets clarification; responds well to questions. . Customer Service – Responds promptly to customer calls and written correspondence; utilizes open listening skills and negotiation during policy reviews with customers; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments; builds rapport with each customer. . Computer Literacy – Ability to post transactions in the agency system of record; skillfully use most Microsoft Office applications. . Organizational Support – Follows policies and procedures; completes tasks correctly and on time; supports organization’s goals and values. . Planning/Organization – Prioritizes and plans work activities; uses time efficiently; plans for additional resources; develops realistic action plans, meets deadlines. . Professionalism – Approaches others in a tactful manner; reacts well under pressure; treats others with respect and consideration regardless of their status or position; accepts responsibility for own actions; follows through on commitments. . Quality – Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance; monitors own work to ensure quality. . Team Player – Good interpersonal relationship skills and can work and relate well with coworkers; willingness to make contributions to team goals. . Education: High School Diploma . Experience: At least one year in an administrative role that encompassed excellent customer service, simplex accounting . Licensure/Certification: Valid driver’s license; upon hiring/training obtaining required licenses for the position they hold (Property & Casualty, Life, etc.) Benefits As a Full-Time Employee, we offer a compensation package that includes excellent benefits--Medical & Dental Insurance, Group Disability Insurance, Group Life Insurance, 401K Retirement Program, Paid Sick and Annual Leave
Posted on: Thu, 18 Sep 2014 13:47:40 +0000
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