NCR posted a job you might be interested in NCR Technical Agent IIRegion VII - Central Visayas, Philippines, PH - Consumer Services About NCR Corporation NCR Corporation (NYSE: NCR) is a global technology company leading how the world connects, interacts and transacts with business. NCR’s assisted- and self-service solutions and comprehensive support services address the needs of retail, financial, travel, healthcare, hospitality, entertainment, gaming and public sector organizations in more than 100 countries. NCR (ncr) is headquartered in Duluth, Georgia. POSITION SUMMARY & KEY AREAS OF RESPONSIBILITY: Provides direct/remote resolution support through assessing root cause of problems and informing customers on steps to resolve problems Requires multiple resources in routinely complex assignments Provide service to critical customer accounts or enhanced/ premium service accounts; Handles planning and installation on critical customer accounts or enhanced / premium service accounts Address questions asked by customers and be able to proactively seek information needed to improve the accuracy of the service BASIC QUALIFICATIONS: High School Diploma 0-2 years experience in a related work environment The candidate will have an aptitude for providing positive customer service and excellent written and verbal communication skills Basic PC/MS Office and telephone/customer service skills Basic knowledge of call management and network/ATM monitoring applications would be an advantage Experience with a bank or armored car company in cash management, branch operations, or cash operations would be an advantage PREFERRED QUALIFICATIONS: Negotiation skills preferred EEO Statement Integrated into our shared values is NCRs commitment to diversity. NCR is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. This concept encompasses but is not limited to human differences with regard to race, ethnicity, religion, gender, culture and physical ability. Every individual at NCR has an ongoing responsibility to respect and support a globally diverse environment. Statement to Third Party Agencies To ALL recruitment agencies: NCR only accepts resumes from agencies on the NCR preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR employees, or any NCR facility. NCR is not responsible for any fees or charges associated with unsolicited resumes No salary provided Posted December 18, 2014 at 07:19AM from LinkedIn ift.tt/1w1ny3N via IFTTT
Posted on: Thu, 18 Dec 2014 06:34:41 +0000
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