NEW SHIPPING POLICY FOR HOMEBREW VIALS In spite of the multiple warnings we issue about hot and cold weather and the need to secure your yeast properly if your area is extremely hot or cold, were receiving a high volume of requests refunds or replacements because the customer believes the product was exposed to adverse conditions. In many of the requests we receive, upon inspection of the tracking information, the package was typically on the delivery truck for between 4-8+ hours. Weve stressed that the delivery trucks are not climate controlled and your yeast can be subjected to extreme hot or cold while on the vehicle, though there still remains only a very small number of customers that take advantage of the tracking information to have their package held at a local USPS branch, which is protected from the elements. As a nanobusiness that operates on a modest margin, this is forcing us to address the issue of package delivery in a more direct manner than we have in the past with respect to laying out our policy more clearly and absolutely. Our new shipping policy for homebrew vials is the following: If your local temperature on the day of delivery is above 80 ºF or below 35 ºF, you are required to have your package held for pickup at your local USPS branch if you wish to retain return privileges. Aside from a quality issue on our end which we will always make right, the failure to have your package held for pickup if the local temperature is above 80 ºF or below 35 ºF on the day of delivery will result in total loss of return/refund/replacement privileges. We thank you all for your cooperation in this manner to ensure our yeast gets to you safe and sound. Cheers! Nick
Posted on: Thu, 25 Sep 2014 01:57:51 +0000
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