NICE TO KNOW THERE ARE SOME GOOD PEOPLE.. I GOT THIS IN A NEWS LETTER WE GET WHEN WE LOGIN TO OUR UHAUL POINT OF SALE (POS).. AND ALSO HAS A LIL HISTORY IN IT.. GOOD JOB TO THAT DEALER.. Honest Dealership Employee WOWS Customer SAN DIEGO—Early on in U-Haul Company’s history, as trailer rentals soared in popularity in Washington, Oregon and California, U-Haul Co. founders L.S. (Sam) Shoen and Anna Mary Carty Shoen knew that the demand they saw was not confined to the West Coast. And so by 1948, U-Haul was advertising: “One-Way Anywhere.” But how do you determine where a person renting a trailer would leave it once they arrived at their destination in the Midwest or on the East Coast, with no U-Haul Dealership to accept their returned equipment? The answer The answer was bedrocked in trust and honesty. Customers eager to rent a one-way trailer were offered a 50 percent discount if they promised to find a good service station at which they would give the owner a packet of information explaining U-Haul, and how the owner could now rent the trailer and keep a portion of the money from subsequent rentals while sending the rest to U-Haul in Portland. Today, such a plan seems far-fetched, but in 1948 it worked …so successfully, in fact, that by the end of 1949, U-Haul was renting trailers from city to city throughout most of the United States. The trust and honesty fueling the success U-Haul Company enjoys today was exemplified recently by dealer employee Derrick Sturgis, CV Pickup and Delivery and U-Haul Dealership (001103), whose story came to U-Haul News via Area Field Manager (AFM) Joe Negrette Jr., UHC of Oceanside (Co. 732-001). Sturgis’ focus on honesty Wrote Negrette, “Derrick had rented out an In-Town truck, which was returned after hours on Saturday. The following morning, the customer called the dealership to see if the vehicle had been checked in yet.” Sturgis told the customer that this particular truck was next in line for processing. Sturgis then was asked to look for an envelope, which possibly had been left in the truck. “Derrick quickly found the envelope,” Negrette continued, “which had $4,350 in it. Immediately upon seeing the money, he contacted the customer. Shortly thereafter, the customer got his money back, and enthusiastically expressed his gratitude to Sturgis. “This kind of honesty isn’t common anymore and demands recognition,” Negrette stressed. “Please see that Derrick is featured in U-Haul News.” “The right thing to do” Sturgis, who found the envelope with the money behind the seat of the truck, was reluctant to talk to U-Haul News about recovering the customer’s assets, insisting that he had done nothing out of the ordinary. “I’m an honest person,” Sturgis emphasized, “so there never was any question about returning the money to the customer. It was just the right thing to do.” Derrick, thank you for so clearly demonstrating how honesty can positively impact on customer’s rental experience … and perhaps their commitment to give us future business. The special attention you paid to this customer’s circumstances is sincerely appreciated … by the customer and by U-Haul Company.
Posted on: Mon, 05 Aug 2013 18:18:00 +0000
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