NVQ Level 2 Business Administration Apprenticeship available in Thornaby! (NECC REF: NECC1075) MAIN DUTIES: 1. Deal with patients contacting the surgery either in person or by telephone, efficiently, effectively and pleasantly. 2. Open the Reception area and switch over the telephone system. 3. Ensure the Reception area is tidy. 4. Telephone duties: • Make appointments with doctors, nurses, other members of the primary health care team • Deal with requests for home visits • Take and pass on messages • Deal with enquiries from patients, other surgeries, hospital, health authority, outside agencies etc. 5. Desk Duties: • Check-in patients attending for appointments and direct them to the appropriate doctor, nurse etc. when required • Make appointments with doctors, nurses, and other members of the primary health care team • Deal with patient enquiries, giving non-medical advice where appropriate • Advise and register new patients, ensuring correct registration procedure is followed • Receive laboratory specimens from patients and complete all the necessary forms • Advise patients on the leaving and collection of medical and/or insurance forms and any possible charges • Be aware of non-NHS services for which charges are made and inform patients requesting such services • Ensure that the necessary forms are completed for transmission to the health authority i.e. temporary residents, emergency treatment, contraception, maternity medical services 6. Administration: • Extraction and re-filing of patient notes as needed • Photocopying • Preparation and posting of outgoing mail • Electronic filing of letters, test results etc. in patients notes • Collection, inputting and extraction of information on the computer system in a methodical and careful manner. Initial wage of £2.68 per hour, working 37 hours per week, Monday – Friday, between 8.30am-6pm. If you want to apply for this Apprenticeship please apply at necctraining.co.uk/ #NECC #Businessadmin #Apprenticeships #Teesside
Posted on: Mon, 14 Jul 2014 10:30:29 +0000
Trending Topics
Recently Viewed Topics
© 2015