!!! Nadia: Hi, my name is Nadia. How may I help you? Stephanie: I lost my phone this afternoon and tried to use the web to find my phone and it said it couldnt find my device but when I did finally find the phone, it has all the settings that it says are required, its connected to my gmail account, Ive turned on location services, etc. I want to be able to locate my phone in the future so want to get this figured out. Nadia: Hi There Nadia: Sorry to learned about your issue. Nadia: I understand your concern and I will be more than willing to assist you since at Motorola, we always want to make it right. Nadia: Just to verify, does your phone still ON? Stephanie: yes Nadia: Before you can use Android Device Manager, you have to enable it on your device and associate your device with your Google account. Stephanie: I did all that Nadia: Our site allows your to locate, lock, and even wipe your phone when you link it to a Google account and sign in at motorola/support. Nadia: After you have enabled this feature simply go to motorola/support and select Lost Device and choose the feature you want to use. All of these features require that the device is powered ON and has a data connection Stephanie: I DID THAT< IT DIDNT WORK. THATS WHY Im ASKING FOR HELP Nadia: I understand your frustration, but then again We need to make sure if the device has interet connection. Nadia: Because All of these features require that the device is powered ON and has a data connection Stephanie: IT IS ON, IT HAS INTERNET CONNECTION, I LINKED MY Account to the phone on the phone. When I go to motorola/support and log in, it says there are no phones associated with my account. Stephanie: Can you not test it for me? Stephanie: Is there someone I can talk to who can actually help me instead of just re-typing what is already available on the web? Nadia: I really do apologize but we have no means of accessing your account. Stephanie: I am looking for diagnostic help, not you just typing exactly what I can read on the internet, which Ive already done, and have told you several times. Stephanie: So what do I do? Stephanie: You cant give me any advice except to turn on my phone and make sure its connected to the internet? Nadia: We can only check the last log in time/date on your device through our Dashboard Nadia: Do you know the IMEI of your device?> Stephanie: No, what is that? Nadia: The IMEI is a unique serial number assigned to each phone. Nadia: May I know the number associated with the device? Communication with the Oracle RightNow CX Cloud Service Chat service has been lost. Please wait while attempts are made to restore the connection. Disconnection in 240 seconds.
Posted on: Sun, 23 Nov 2014 22:44:48 +0000
Trending Topics
Recently Viewed Topics
© 2015