New Job Account Manager - EX001 - BBBH508 Industry: IT Job Type: Permanent Location: San Francisco, California Salary: Market Rates We are looking for an outstanding client-centric professional to serve as a liaison between our Client Services organization and Sales Organization. This individual will deliver extraordinary customer service to many of our most strategic accounts. Our ideal candidate will have a solid knowledge of account management processes and a demonstrated track record of success in a fast-paced startup environment. This person is smart, committed and has passion for working with customers. Responsibilities: Handle all client renewals and potential upsell opportunities Partner with high profile clients to drive extraordinary results, satisfaction, and feeling like Extole is a partner for success. Conduct regular client business reviews and drive optimization of programs by working directly with the Client Services team. Desired experience and knowledge: Ability to synthesize client requests/requirements into a long-term plan for success Solid knowledge of account management process and principles 3-5 years account management experience Characteristics and skills: Passion for delivering extraordinary customer service Comfortable working in a fast paced, startup environment Excellent written and communication skills Strong sense of pride, accountability, and humor when working with high profile, demanding clients Enjoys working on broad strategic vision for clients while insisting on religious documentation of information via systems of record Commitment to company success and culture Compensation and Benefits: Salary + Bonus Stock options Employer paid Medical, Dental, and Vision plans 401(k) Commuter Benefits Stocked kitchen Company sponsored events
Posted on: Tue, 03 Dec 2013 18:19:09 +0000