New Job Resident Liaison Officer - HF/RLO Industry: Property and Housing Job Type: Temporary Location: Tonbridge, England The working hours of this position are 8.30am to 5.00 pm, Monday to Friday with one hour for lunch, or such additional hours as are necessary for the proper performance of your duties. It may be necessary to work the occasional evening or weekend. PURPOSE OF THE ROLE To demonstrate our caring and considerate attitude to residents in situ during major works. To support the site team and realise their programme of work by securing accesses and to fulfil and exceed the clients expectation in terms of customer service and satisfaction. SPECIFIC DUTIES Resident Groups / Representatives / Forums / etc *Introduce Resident Liaison, alongside the Project Team presentation. Maintain key strategic relationships to see the project through with regular meetings to clear resident issues as they arise and demonstrate the companys pro-active approach to resident involvement and ongoing consultation. Community (General) *Actively seek out and make contact with local facilities and amenities that may be affected by the work, providing contact details, an explanation of the works programme and how they or their customers may be affected. Individual Residents *Meet with all residents affected by work and establish trusting relationships. Support and advise residents throughout the works, overseeing work with their concerns in mind and ultimately ensuring a high level of customer satisfaction with product and service. Client (typically housing management and leasehold management) *Familiarise yourself with the clients existing housing and support team and maintain open channels of communication, in order to support their residents effectively. Project Team *Work as a key member of the Project Team to secure the overall success of the project, by realising a programme of appointments, keeping good records and resolving disputes before they hamper progress. Pro-actively seek out challenging situations and resolve them in advance. Ensure your team are mindful of the customers perspective in all works, planning and contract matters. *To liaise and communicate with the nominated supply chain and/or workforce to ensure that resident communication and care is at the forefront of day to day operations and if appropriate, coordinate adequate support both on and off site as may be deemed necessary with and by the Project Team Company *Contribute to the success of your project and the continuing good reputation, respect and success of the Resident Liaison services of the whole company and conduct yourself in a professional manner, clearly representing the company, wearing corporate clothing, at all times. KH Recruitment Ltd is acting as an Employment Business in relation to this vacancy. KHR - Recruitment Specialists is a trading name of KH Recruitment Ltd. Keep in touch with us online for job alerts, industry updates and market trends… LIKE us on Facebook - KHR - Recruitment Specialists FOLLOW us on Twitter - @Kentjobclub FOLLOW us on Linkedin - KHR - Recruitment Specialists Visit our Websites - khr.co.uk
Posted on: Thu, 23 Oct 2014 14:12:15 +0000
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