New Job Roaming Operations Manager - MVNO, IREG - - TopicsExpress

New Job Roaming Operations Manager - MVNO, IREG - BBBH8238 Industry: Telecommunications Job Type: Permanent Location: City of London, England Salary: £40000 - £50000 per annum + excellent package Roaming Operations Manager - MVNO, IREG, Carrier Services My client who are a mobile operator, offering B2B and B2C customers on a global scale seek an experienced Roaming Operations Manager to join their team in Central London (SE1). In this role you will be working within a small team along with virtual and cross functional global teams to challenge and drive resolutions - to improve services. The Roaming Operations Manager will have thorough understanding of networks and infrastructure, multiple technologies and proven experience in escalation of incidents. Key Responsibilities: *You will ensure all relevant customer cases and operational issues are addressed and resolved effectively. *Managing and resolving operational issues arising from the complications of Multiple Sponsored Roaming Providers, Multiple Roaming Hubs, SMS Hubs, a Growing direct-roaming footprint & Steering (network blocking) *Engaging relevant stakeholders - Networks, customer services and external partners to ensure resolution of service issues *Maintaining accuracy of Source Data for roaming Database *Management of Carrier Services (Salesforce) Queue *Provide effective support to customer services *Drive continuous Operational Improvements *Management of timely HLR roaming Configuration & Implementation *Provide support with effective management of PRE-IREG processes The ideal candidate will have the following; *IREG (International Roaming Expert Group) knowledge *Experienced working with engineering teams *Strong technical understanding coming from an mobile / MVNO background. *Management of Carrier Services (Salesforce) Queue or similar *Proven ability in delivering multiple priorities simultaneously to expectations on time. Roaming Operations Manager - MVNO, IREG, Carrier Services If youre driven, technically astute and passionate about mobile / roaming then please send me your CV for immediate consideration.

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