Norfolk Southern Corporation Three Commercial Place Norfolk, Virginia 23510 2191 November 17, 2014 Dear Valued Customers: Following up on my memo to you of October 13, I wanted to advise that we have posted our latest detailed service update on our website, nscorp, under the section “Ship with NS.” You will note from this posting that significant progress is being made with respect to adding new qualified conductors and other resources, such as locomotives, across our network. Additionally, we now have over 90% of our scheduled maintenance of way work completed on our northern region which should further improve fluidity and velocity ahead. Finally, you will note we plan to operate through the upcoming Thanksgiving holiday in an effort to continue to better meet your transportation needs. Again, thank you for your business and your patience as we work to improve service to a level that meets or exceeds our mutual expectations. Sincerely, Donald W. Seale Executive Vice President and Chief Marketing Officer
Posted on: Wed, 19 Nov 2014 03:01:21 +0000
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