Norwegian Customer Service Support 17 / 09 Full-Time Teleperformance Portugal Lisboa, Vila Nova da Rainha Teleperformance Portugal is a part of the Teleperformance group, worldwide leader in Customer Experience Management. Teleperformance Portugal is also a leader in Portugal in Customer Experience Management and shared services for international markets. With around 4.600 employees, more than 1.200 of which are integrated in projects to provide services to around 52 countries in 28 different languages. In 2013, Teleperformance Portugal was recognized by Contact Center World with the following awards: Best Contact Center, Best Customer Service, Best Outbound Campaign. Additionally, it was considered one of the best companies to work in Portugal over the past five years by the Great Place to Work, and in 2014 by Exame Magazine as well as one of the best companies to work for in Portugal. Our client Pearson is the world’s leading learning company. Our education imprints combine 150 years of experience with online support for every learner. We are also part of the wider Pearson family which includes Penguin, Dorling Kindersley and the Financial Times. Pearson provides education and assessment services in over 75 countries. Products such as MyLabs are changing education practice worldwide. Every day our work helps learning flourish, and wherever learning flourishes, so do people. What will your position be? To provide front line customer support, over telephone and email, for Pearson Mylabs. This will include providing registration and access help, answering inquiries, providing information and troubleshooting. Main responsibilities: - Answering calls and responding to emails; - Owning the customer query and ensuring a timely resolution and response; - Ensuring customer contact is logged and updated as appropriate (training provided); - Providing troubleshooting and general support for the customer; - Identifying issues for escalation and routing accordingly; - Engagement with second line support teams; - May interact with other departments to ensure resolution of customer query. Who are we looking for? - Native level of Norwegian (written and spoken); - Excellent knowledge of MS Office Applications; - Minimum 12th grade of educational background; - Available to work between Monday to Friday, between 8 a.m. to 5 p.m.; - Capacity to work within targets; - Teamwork orientation; Strong communication skills and arguing; Flexibility, availability and dynamism; Ability to portray professionalism and work well in a team environment. Our Offer: - Renewable employment contract, possibility to become permanent; Refund of your initial flight (after 9 months with our company); - Possibility to live in a room in a company-owned apartment in the center of Lisbon (for applicants who relocate to Lisbon); - Excellent opportunity in a leading multinational company; - Long-term career opportunities and job security; - Free water sports, mountain hiking. Apply Now! Send us your CV aith the reference CSR-NO-OE.
Posted on: Sun, 19 Oct 2014 23:53:44 +0000
Trending Topics
Recently Viewed Topics
© 2015